POS TP.NET Leader

Softtek is a global company that partners with HMSHost Corporation to deliver innovative IT solutions. We are dedicated to fostering a collaborative and inclusive work environment

Position: POS TP.NET Leader

Skills and Qualifications

• 3+ years of IT support experience.
• 2+ years supporting retail POS systems.
• 2+ years supporting Diebold Nixdorf TP.NET.
• Experience with payment processing environments.
• Experience supporting store hardware and peripherals.
• Experience Understanding of retail POS architecture and transaction flows.
• Networking TCP/IP fundamentals.
• Database Knowledge Basic SQL querying.
• Minimum 5 years of experience in IT support roles.
• Proficiency in Microsoft SQL Server, Networking (Data) Fundamentals, and ServiceNow.
• Strong customer management and effective communication skills.
• Experience with Diebold Nixdorf TP.NET and Point of Sale systems.

Activities to perform:

• Investigate and resolve POS incidents escalated from Service Desk.
• Troubleshoot POS application issues within TP.NET environments.
• Analyze transaction failures and payment processing issues.
• Perform root cause analysis for recurring incidents.
• Escalate complex issues to Level 2/Level 3 support teams when required.
• Monitor incident queues and ensure SLA compliance.
• Support payment gateway integrations such as Planet and other payment processors.
• Troubleshoot credit card, debit card, contactless, and mobile payment issues.
• Investigate authorization failures, settlement issues, and transaction discrepancies.
• Coordinate with payment providers and vendors during outages or payment incidents.

Peripheral Device Support

• Support and troubleshoot:
• Receipt printers
• Barcode scanners
• Cash drawers
• Customer displays
• Payment terminals (PIN Pads)
• Scales and weighing devices
• Diagnose hardware connectivity and driver-related issues.
• Assist store personnel with POS operational issues.
• Support store openings, upgrades, and deployments.
• Validate POS functionality after software releases and infrastructure changes.

Location

This position is available in Bangalore and Mexico, with a hybrid work model requiring onsite presence.}

English Level:

Proficiency in English, both written and spoken, is required.