Pre - Sales Solution Consultant

Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was least available. Over the years, we became one of India's largest retail technology platforms. But retail was the entry point, not the boundary. Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, and quality control. We sit inside our customers' businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.

Responsibilities:

• You own a Fynd TMS customer end-to-end, from the first solution discussion in the sales cycle through design and go-live, and then as the person accountable for that account running well and growing.
• Fynd TMS sells into enterprise retail, distribution, and 3PL operations, where no two logistics networks look alike. Deals are won on whether we can credibly map a customer's dispatch reality; hubs, zones, rate cards, fleet mix, SLAs, COD, returns onto the product and then actually deliver it.
• Join sales conversations as the product and logistics authority: run discovery on the customer's current dispatch flow, systems landscape, and pain points.
• Build and deliver tailored demos and pilots, not the generic deck, but the customer's own network configured in the product.
• Own the solution narrative in RFPs, RFIs, and proposals; write the solution and scope sections of the SOW.
• Do gap analysis between customer requirements and current product capability. Decide what configuration is, what is customization, and what is a genuine "no" and say so early.
• Size effort and feasibility with engineering before commitments are made, so we don't sell what we can't ship.
• Run implementation as a project: plan, milestones, RACI, and weekly governance with the client.
• Configure and validate masters, hubs, zones, service areas, rate cards, SLA/TAT rules, vehicle and rider profiles, and route optimization parameters.
• Coordinate integrations with the client's OMS/ERP/WMS and any carrier or 3PL partners; test APIs and webhooks yourself before handing them to the client.
• Drive data migration, UAT, pilot rollout at a single hub or store cluster, and on-ground training for supervisors, dispatchers, and riders.
• Run hypercare through go-live and stabilization; sit in the control room on day one if that's what it takes.
• Own adoption and health: Are trips actually being planned in the system, is the rider app being used, is EPOD capture clean, and are dashboards being looked at?
• Run monthly and quarterly reviews with the client, tied to their metrics: cost per delivery, vehicle utilization, on-time performance, and planning time saved.
• Be the escalation path for issues; coordinate resolution with support and engineering and close the loop with the client.
• Spot and drive expansion: new hubs, new geographies, additional modules, and additional business units. Own renewal readiness.
• Feed structured, prioritized product feedback back into the roadmap.
• Someone who wants a pure sales quota role with no delivery accountability.
• Someone who wants a pure project management role with no client-facing commercial exposure.
• Someone who needs a fully documented product and a settled process to work inside.

Requirements:

• 4-8 years in presales, solution consulting, implementation, or customer success; in logistics technology, supply chain SaaS, or enterprise B2B SaaS sold to operations teams.
• Working knowledge of at least one of transportation management, last-mile/mid-mile delivery, dispatch planning, route optimization, fleet operations, or 3PL/carrier operations.
• Demonstrated ownership of an enterprise implementation from kickoff to go-live; you can walk us through one in detail, including what went wrong.
• Technical fluency without being an engineer: comfortable with APIs and Postman, reading JSON, basic SQL, and Excel modelling. You can debug a bad integration payload well enough to know whose problem it is.
• Strong verbal and written communication. Requirement docs, review decks, and client emails are a large part of this job.
• Willing to be on the ground at warehouses, hubs, and client offices, not only on calls.

Preferred:

• Experience with TMS, WMS, OMS, or route-optimization products (Shipsy, LogiNext, FarEye, Locus, Bringg, Blue Yonder, Oracle OTM, or in-house platforms at Delhivery, Ecom Express, Shadowfax, Porter, Zypp, and similar).
• Exposure to retail, quick commerce, FMCG distribution, or enterprise logistics buyers.
• Comfort with route-optimization concepts: constraints, capacity, time windows, and solver behavior.