Credit Control Supervisor – G4S Botswana

To lead, supervise, and coach the credit control team, ensuring efficient management of debtors accounts and timely collection of payments.

Employer: G4S Botswana
Job Type: Full-time
Location: Gaborone, Botswana
Category: Finance
Closing Date: 2026-11-06

• Maintain the integrity of the age analysis throughout the month.
• Review ages analysis daily for any misallocations and implement timely correction.
• Develop an effective and timely process for allocation of customer receipts to ensure all customer balances are up to date.
• Review all credit notes issued to clients and ensure they are correctly captured.
• Assist with review of Accounts Receivable balance sheet reconciliations including suspense accounts.
• Assist with preparation of Expected Credit Loss (ECL) allowance model in line with IFRS Accounting standards by compiling data required for modelling.
• Assist with preparation and calculation of Bad Debt provision in line with US GAAP and G4S Group accounting policies.
• Assist with preparation of external and internal audit and resolution of audit queries.
• Lead and provide direction for the team, supervise, guide, and coach Credit Controllers in their daily duties and collection efforts.
• Ensure the credit control team is assigned portfolios and collection is at maximum, distribute daily workloads, and monitor performance against collection targets.
• Escalate and resolve complex client queries alongside team members without delay, reconcile “Problem Clients” and report to the Financial Controller.
• Develop strategies to motivate the team and enhance collection.
• Develop key account clients visits schedule and build and maintain a good client relationship, liaise with customers and internal personnel to ensure credit and service issues are resolved smoothly.
• Address incorrect billing and provide accurate advice, ensure refunds, journal, credit notes, customers’ invoices, letters and statements are done timely and accurately.
• Ensure accurate and timely billing for clients every month within the set deadline.
• Proactively manage non-paying clients and submit to Legal department.
• Lead meetings with Sales and Management to resolve key client account issues, review team performance and explore opportunities to strengthen collections.
• Set monthly collection targets for the team and ensure overall team targets are achieved.
• Conduct regular performance reviews, training, and continuous development for credit control staff.
• Participation in weekly credit control meetings and provide ad-hoc reporting as requested by management.
• Analyse customer credit behavior, flag delinquent accounts to management, and propose write off of irrecoverable receivables.
• Foster a strong control environment, support month-end and year-end close procedures, and provide documentation/schedules for external audits.
• Develop, implement, and enforce financial policies, standard operating procedures (SOPs), and compliance controls.
• Participate in the design, development, review, implementation, and monitoring of departmental safety plans and safety forums.
• Supervise direct reports, conduct regular performance evaluations, set clear KPIs, and manage individual development plans.

• AAT, Business Degree or equivalent.
• BICA registered.
• 3 – 5 years’ relevant experience in debt collection/credit control environment.
• Experience in a related position would be deemed appropriate for this level position.

To apply, please scan and attach your updated CV and cover letter, with at least three (3) reference letters, certified copies of qualifications and certified copies of national identity card to atscareers.g4s.com not later than 6 November 2026.

Applications must be addressed to:
The Human Resources Director
G4S (Botswana) Limited
P.O Box 1488
Gaborone

NB: Only short-listed applicants will be contacted. If you do not hear from us within 2 weeks from the closing date above, please consider your application to have been unsuccessful.