Account Manager

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are also a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. We are dedicated to empowering our diverse team of employees to drive exceptional business results for our clients. As a Certified B Corporation, we are also committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.

About the Position:

As an Account Manager, you are a brand ambassador for the organization - championing client success, retention, and account growth. The ideal person for this role will have experience working with clients within the SMB market and will have a good knowledge base on IT (servers, networks, desktops) that make these businesses thrive.

Primary duties for this role will include serving as a liaison between clients and internal GadellNet teams, maintaining strong relationships, and achieving defined goals. This is an account management role with consultative selling.

Qualifications & Skills

• Experience: 2-5 years in account management, client success, or consultative sales. Experience in an IT consulting or Managed Service Provider (MSP) environment is strongly preferred.
• Technical Acumen: Baseline knowledge of IT infrastructure (servers, networks, cloud) with the ability to translate technical concepts into plain-English business value.
• Relationship Building: Proven ability to build trusted, long-term relationships with SMB clients and executive-level decision-makers.
• Communication: Exceptional written, verbal, and presentation skills with a natural ability to build rapport.
• Conflict Resolution: Strong issue-management skills; confident in engaging the right internal resources to strategically resolve challenges.
• Adaptability: Highly detail-oriented and organized; thrives under pressure and adapts quickly to changing priorities in a fast-paced environment.
• Education: Bachelor's degree in Business, Communications, Information Technology, or a related field (equivalent experience considered).

Responsibilities

• Onboarding & Lifecycle: Manage the client onboarding process from contract signing to operational handoff.
• Strategic Mindset: Partner with clients to build IT roadmaps, budgets, forecasts, and asset management plans.
• Account Growth: Identify opportunities and sell transformative IT solutions that drive business value for clients.
• Business Reviews: Conduct 100% of Quarterly Business Reviews (QBRs) for all Silver and Gold tier clients.
• Cross-Functional Liaison: Act as the primary bridge between clients, operations, and engineering to ensure business-IT alignment and high customer satisfaction.
• Retention & Renewals: Own client retention, contract renewals, price increases, and service level (SLA) tracking.
• Issue Resolution: Partner with the service delivery team to manage escalations, resolve trouble tickets, and develop "Handle with Care" plans for at-risk clients.
• Administration: Manage daily administrative tasks including invoice approval, ticket management, and client documentation.

Values:

GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams. Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.

At GadellNet, we live and celebrate our three core values:

• Make an Impact
• 100% Responsibility 0% Excuses
• Grow or Die

Benefits:

GadellNet also offers the following benefits:

• Health, vision, and dental insurance.
• Paid time off, including parental leave and volunteer time.
• Flexible work environment.
• Access to mental health services.
• Employee matching donation program.
• 401k and employer matching.

Eligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

If this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need!