Driver Services Coordinator I

At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to grow and develop in your career. You will experience our incredible culture and will be empowered to support your teammates, your customers, and especially your community. Under this roof, we define the future while leading the present through our deep well of experience and our responsibility to the future to drive improvements and innovation in our products. We are GAF. And under this roof, we protect what matters most.

Job Summary

The Driver Services Coordinator (DSC) is responsible for providing and maintaining appropriate documentation which includes driver sign-in, order verification, printing pick tickets, printing bill of ladings, and depletion of orders. The DSC is responsible for traffic flow throughout the facility and working with Supply Chain personnel to make sure all trucks are processed safely and efficiently. The DSC will also be tasked with actively managing the drivers experience while at the Plant to ensure GAF is driver centric. The DSC could have additional responsibilities as assigned by Supervisor.

Essential Duties

• Confirm that all outbound/inbound finished good loads have been scheduled in CarrierPoint as required. Ensure that all carrier arrivals and departures are recorded and maintained in WMS.
• Communicate with Transportation Planner regarding no shows and reschedule as necessary.
• Using the WMS, gate in all arriving carriers, confirm appointment and the load they are picking up/delivering.
• Obtain Trucking Company Name, equipment weights, equipment type, trailer Provide/Confirm with the driver any information or site instructions specific to their load, i.e. appointment time, required equipment (tarps, V-boards), and preparing their vehicle for loading/unloading.
• Be able to recognize and ensure through communicating with Loaders, special customer load requirements are followed.
• Actively manage the truck flow on property using the yard management screen in WMS and FIFO information, direct the carriers to the appropriate loading/unloading areas to maximize loading efficiency and minimize drivers’ time on-premise.
• Upon load completion, the DSC will ensure that all paperwork is signed and completed as required by GAF policy, the driver will be provided with their copies of the paperwork, the order is gated out and depleted using WMS.
• At the end of the day the DSC will confirm all appointments for the day in CarrierPoint have been closed out or moved/rescheduled as necessary.
• Process in and out Raw Material trucks following site procedures.
• The DSC will be responsible for ensuring the drivers experience at our Plant is positive and puts GAF in the best position to attract carriers. Duties associated with this task are:
• Greeting the drivers with a cordial and positive attitude during the sign in and sign out process.
• Monitor and manage time on property to ensure load times are not excessive. Address excessive wait times with shipping supervisor and use site knowledge to manage load times.
• Maintain the Driver Breakroom by ensuring it is welcoming and adequately stocked and address any housekeeping issues.
• Work within a stated budget to plan and execute driver activities and giveaways throughout the year so as to show GAF’s appreciation and create a positive experience for the driver.
• Maintain and promote usage of Dock 411. Use feedback from this app to help improve or change processes that will enhance the driver experience while picking up or delivering at a GAF facility.
• Answer general phone line and provide assistance or direct the call as necessary.
• DSC will be expected to answer all general questions in regards to scheduling appointments and directions to the plant.
• The DSC will also assist in making appointments via Carrier Point with both Contract Carriers and CPU’s.
• The DSC will respond to requests in locating alternate locations for put away or picking as may be appropriate for the load.
• The DSC will communicate any discrepancies with the Logistics & Transportation Supervisor or Shipping Supervisor to resolve.
• Takes on special projects within the department to support and drive shipping goals and initiatives.
• Respond to information requests from GAF Customer Care as needed.
• Carefully manage order change requests made by GAF Customer Care for orders already on pick plan. If the order has not yet been loaded, remove from “Pick” as requested. After receiving confirmation that Customer Care has completed changes to the order, print a new pick ticket for the order.

Qualifications Required

• H.S. Diploma or General Education Degree (GED) Required
• 2-5 years related experience in high volume manufacturing, distribution, production planning and/or transportation environment Required
• Intermediate knowledge of Google Suite and ERP systems (PS or SAP)
• Advanced knowledge of Warehouse Management Systems (WMS - RF)
• Intermediate knowledge of Transportation Management Systems (Carrier Point, Oracle)
• Intermediate knowledge of Inventory Management, i.e. cycle counts and FIFO
• Intermediate knowledge of Transportation industry, State and Federal Regulations and industry best practices

Travel Requirements: None

Minimum Requirements

Pay Transparency

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.Base Salary Range: $41,600-$57,200

How We Protect What Matters Most:

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).