IT Technical Support Specialist

• Support all employees by receiving, categories and disseminates calls.

• Open, document and follow up cases originated from user/customer calls.

• Support Network, telephone system and mobile phone push to mail issues.

• Apply and document primitive customer support in both applications and infrastructure.

• Handle, document and follow up different stages of issues, user incidents, equipment events and technical problems.

• Generate performance reports by different functions, applications or business group with the relevant case, incident, event and problem types that help management in decision making

• Build, deploy, and manage desktops and laptops hardware and software.

Requirements

• Educational Requirements: University degree in computer science, statistics or equivalent.

• Special Certification or Training Required: A+ and MCSE certificates

• Required Industry Experience: 2-4 years of experience 

• Technological Requirements: Good experience in PC hardware, MS Windows, and MS Office.

• Language Requirements: Good Command of English