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INFRASTRUCTURE COORDINATOR

GBM · Spanish: C1 · Managed IT Services (MSP) · Systems Integrators · Bachelor's Degree · Informatica · 1 day ago
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Salary
≈ $20k – $41k per year (Estimated)
Location
Hybrid (Costa Rica)
Seniority
Middle · 3+ years exp

Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 30, 2026.

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GBM

GBM is a Central American IT company founded in 1991 that operates across the region. It provides infrastructure, cloud, cybersecurity and enterprise software services and is IBM's main regional partner. The company works with banks, governments and large corporates.
gbm.net · HQ: San José, Costa Rica · Managed IT Services (MSP) · Enterprise Apps Implementation Partners · Systems Integrators · 1001-5000 employees · Est. 1991
Tech stack of GBM

Descripción:

Gestion de los requerimientos del Services Request & Incidentes relacionados a los servicios de GTS (Support, HVP, DataCenter).

Responsabilidades:

  • Administrar de principio a fin los procesos y/o el personal asignado, sirviendo como punto único de contacto para las áreas, unidades o clientes que requieran el servicio.
  • Garantizar el cumplimiento de los acuerdos de servicio (SLA/OLA) y de los KPIs internos establecidos, monitoreando y gestionando el desempeño del proceso y/o del equipo asignado.
  • Recibir, priorizar y dar seguimiento a las solicitudes de las distintas áreas, clientes o usuarios, asegurando el cumplimiento de los tiempos de respuesta acordados.

Requisitos:

  • Experiencia: 3 años de experiencia en procesos operativos y servicios.
  • Formación: Licenciatura en informatica, tecnología o carreras afines.
  • Conocimientos técnicos: En los sistemas de Control Desk e ITSM. Certificación deseable es ITILv5 y COBIT
  • Horario y modalidad: Modalidad hibrida / horario diferenciado
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