Fraud Analyst Manager

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

• Manages the Transaction Fraud team shift and ensures that transaction fraud activities are efficiently implemented during the shift
• Fraud alert handling and investigation
• Escalations and SLAs are followed particularly with updates provided to the Transaction Fraud Detection Head and Fraud Detection Center Head
• Ensures that Fraud detection and analysis coming from monitoring parameters and processes to minimize and control fraud exposure are done.
• Proactive and continuous review and assessment of fraud monitoring parameters and processes
• Assess performance of detection parameters, profiles, and processes; then provide recommendations
• Investigate fraud related cases to be able to provide information on the root cause, revenue impact, and on how to address this.
• Conduct research and information gathering activities so as to identify new fraud techniques and new fraud trends.
• Analyze and test current and new products and services so as to be able to identify possible fraud and revenue risks, if any.
• Partner and collaborate with business and other operating units across the organization
• Deliver relevant, accurate, timely and actionable reports of fraud cases and detections
• Acts as Subject Matter Expert for Transaction Fraud

QUALIFICATIONS:

• Proficient in SQL (preferably GSQL). Knowledgeable in MS Office and G-Suite; techno-literate and has strong internet research skills.
• With experience in shifting schedule and handling of teams
• With experience in handling a Fraud Management System.
• Organized, Keen on details, self-motivated, and with the ability to perform well with minimal supervision in a fast paced and target driven environment.
• With good analytical and problem solving skills.
• With good written and verbal communications skills
• Should be ok in working in shifts, including weekends and holidays.
• Should be ok in working for more than 8 hours a day, and may be requested to work even on non-scheduled days.
• Knowledgeable on card fraud transactions
• Preferably with an e-commerce or fintech background
• Preferably with experience in either B2B or B2C transactions fraud or both

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package