Manager, Account Manager
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
As an Account Manager - Industry Based, you will be responsible for acquiring new clients and managing relationships with existing accounts within the assigned industry. You will drive the end-to-end sales cycle, identify business opportunities, understand client needs, and recommend relevant products and solutions.
You will work closely with internal teams to address client concerns, develop account strategies, grow business opportunities, and achieve assigned sales and account management targets. The role requires strong relationship-building, sales, communication, and business development skills, with the ability to engage confidently with key decision-makers.
You will be responsible for the following:
Generate leads and identify potential customers through direct prospecting, calls, face-to-face meetings, networking, and other business development activities.
Manage the end-to-end sales cycle, from initial customer engagement and needs assessment through negotiation and closing.
Build and deliver presentations and proposals to senior managers, decision-makers, and key stakeholders.
Understand customer needs, business processes, and industry trends to recommend relevant products and services.
Identify opportunities to expand existing accounts and develop new business within assigned industries.
Build and maintain strong relationships with key decision-makers, influencers, and other stakeholders within client organizations.
Conduct regular account engagements and business reviews to understand client performance, challenges, and opportunities.
Develop account strategies and programs that support business growth and achievement of assigned targets.
Lead the development and execution of account-specific solutions using relevant company products and services, including payment and disbursement solutions.
Respond to and monitor customer concerns, ensuring timely resolution in coordination with internal support teams.
Proactively keep clients and partners informed about new products, services, promotions, technology updates, and the status of their concerns.
Escalate complex or unresolved customer concerns to the appropriate internal teams within established timelines.
Provide market feedback, including industry trends, competitive developments, customer needs, and business opportunities.
Work cross-functionally with internal teams to resolve customer issues and execute account programs and initiatives.
Maintain a healthy sales pipeline and consistently work toward assigned acquisition, revenue, transaction, and account growth targets.
Prepare and submit accurate and timely sales and account management reports, including sales call plans, pipeline reports, account profiles, and performance reviews.
Perform other related duties and projects as assigned.
We are looking for:
At least 5 years of experience in Sales, Business Development, Account Management, or a related role.
Experience in client acquisition, relationship management, and driving the sales cycle from prospecting to closing.
Strong understanding of customer needs, business operations, and relevant industry trends.
Ability to understand and effectively present products and solutions based on customer requirements.
Strong communication, presentation, negotiation, and interpersonal skills.
Confident in engaging and building relationships with senior managers and key decision-makers.
Strong project management and stakeholder management skills, with the ability to work effectively across teams.
Highly organized and able to manage multiple accounts, priorities, and deliverables.
Tech-savvy and comfortable learning and discussing technology-enabled products and services.
Performance-driven, proactive, and goal-oriented, with a strong sense of ownership.
Ability to work independently while collaborating effectively with internal teams.
Strong problem-solving skills and a customer-focused mindset.
What success looks like in this role:
Consistent achievement of assigned sales and acquisition targets.
A healthy and growing sales pipeline.
Successful acquisition of new clients and business opportunities.
Strong and sustainable relationships with key accounts.
Effective account development strategies that drive business growth.
Timely resolution of customer concerns and requests.
Accurate and timely submission of required sales and account reports.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package