Benefits & Programs Specialist - Canada & US

Job Description Summary

Job Description

Essential Responsibilities:

Collaborate with plan administrators to deliver exceptional benefits using relationship management, lean metrics, escalation handling, and daily operations oversight within both Canada and the US.

• Ensure plan compliance by monitoring regulations and informing leadership of gaps and new requirements.

• Coordinate and report annual health and welfare audits, track risk items to closure, and assist with mitigation plans.

• Support annual enrollment and regulatory requirements through updated communications and system documentation.

• Manage annual health and welfare handbook updates in collaboration with subject matter experts and legal teams.

• Partner with vendors to ensure efficient service delivery and adherence to standard work practices.

• Analyze and resolve benefit and eligibility issues promptly.

• Respond to client inquiries within reasonable timeframes, following established problem resolution and escalation procedures.

• Support benefit plan changes and implementations through testing and validation pre/post-implementation.

• Govern benefit and eligibility administration, ensuring compliance with system plan rules (eligibility, enrollment, deductions, etc.).

• Maintain lean boards to monitor workload and key performance indicators, identifying trends and opportunities for process improvements.

• Develop, implement, and sustain functional standard work to drive efficiency and consistency.

• Process daily and weekly leave reports to ensure payroll accuracy.

Qualifications/Requirements:

• Bachelor's degree in Human Resources or related business degree from an accredited university or college or a high school diploma / GED with at least 5 years of experience in Human Resources/Benefits Administration.

• Proficient in both written and verbal communication skills in Canadian French and English

Desired Characteristics:

• Demonstrated knowledge and experience conducting regulatory, legal, or business research.

• Strong analytical skills to assess information quality and ask critical questions.

• Ability to offer new solutions to problems outside of set parameters.

• Experience in data reconciliation, analytics, and performance metrics interpretation.

• Knowledge of typical benefit offerings, administration, industry practices, products, and methodologies.

• Proven ability to drive Lean methodologies with a strong analytical and problem-solving mindset.

• Ability to effectively project manage small to mid-scale workstreams within projects.

• Excellent written communication skills, delivering concise recommendations for decision-making.

• Effective collaboration with cross functional teams

Additional Information

Relocation Assistance Provided: No