Lead Service Delivery Account Manager

Job Description Summary

Job Description

As theLead Service Delivery Account Manager, you will play a key customer-facing role and act as single Point of Contact for daily operations. You will be responsible for after-sales customer service and managing upgrades to installed bases of GE Vernova PCS equipment.

You will deliver top-tier services and commercial management of enquiries to our customers in industries such as battery energy storage, metals, oil & gas, FMCG, renewables, R&D.

Key responsibilities:

• Being the customer advocate and taking a lead role in dealings with multiple major industrial sector customers.
• Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of GE Vernova equipment.
• Resolving commercial, technical, and quality issues on multiple contractual arrangements.
• Ensuring that all commercial procedures are followed together with development of new procedures and project management processes.
• Registering, compiling, submitting, and negotiating extensions of time, extras to contract and other claims as appropriate.
• Handling all day-to-day reporting, resourcing, and planning activities from service contract customers.
• Liaising with management/project engineers/other departments to obtain technical, contractual, and financial solutions.
• Carrying out project reviews using SAP to control projects, check progress, manage cost, identify deviations from plan, detect risk and forecasting.
• On occasion, travel to customer sites mostly in the United Kingdom and Northern Europe, usually for periods of a few days.

Essential qualifications:

• Previous experience of working in a professional customer or account management role.
• Excellent customer service orientation and proactive problem-solving abilities.
• Ability to work efficiently without direct supervision.
• Excellent written and verbal communication skills at all levels for the purpose of presenting or liaising with senior internal and external stakeholders.
• An understanding of key business financial procedures (invoicing/revenue recognition/debt management).
• Possession of or ability to obtain BPSS security clearance.
• Valid passport and driver's license.

Nice to have:

• Solar Energy System, Energy Battery Storage, product knowledge and business process experience.
• Experience with SAP and Salesforce software.
• An engineering degree or technical knowledge in areas such as mechanical, electrical, industrial engineering, etc.

This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK BPSS clearance OR UK SC clearance) as part of the hiring process. Read more on national security vetting levels here.

Why GE Vernova?

GE Vernova employees rise to the challenge of building a world that works. In return, we invest in you:

• Competitive salary with an annual bonus plan.
• 26 days' annual leave plus bank holidays.
• Employer-funded private health insurance, income protection, and life assurance.
• Generous 10% employer pension contribution.
• Flexible benefits package, customisable to your needs.
• Flexible and hybrid working arrangements where applicable.
• Ongoing learning and development opportunities to progress your career.

Additional Information

Relocation Assistance Provided: No