Lead Services Specialist - Customer Contract Management

Job Description Summary

Job Description

Key Responsibilities

• Portfolio customer relationship ownership, operational excellence ownership, & team leadership for assigned area.
• Demonstrate responsibility for the financial performance of the backlog for all contractual and transactional service activities within the sub region.
• Partner with Product Line Leaders to drive productivity programs to drive cost out, customer availability and reliability, etc.
• Foster collaboration between parts, repairs, engineering, services execution, and other critical areas to ensure service excellence for our customers.
• Develop services business strategy for defined portfolio and provide feedback on market dynamics.
• Develop influential relationships with assigned customers at all levels and be the focal point for customer issue resolution and implement strategies to maximize our business activities from those customers.
• Lead sub region Fleet’s efforts to ensure Customer Service excellence and implement Operation Safety Policy instructions.
• Lead sub region efforts to drive continuous improvement through Lean principles aimed at delivering service support to our customers that meets their business needs.
• Drive operational excellence in the areas of integrity, controllership, and compliance.
• Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.

Required Qualifications

• Bachelor's Degree from an accredited university or college
• Minimum 7 years total experience with at least 3 years of Gas Power Services experience
• People Leadership experience
• English, French and Arabic speaker

Desired Characteristics

• Highly collaborative with demonstrated capability for driving change
• Strong experience in budgeting, cash, pacing and invoices.
• Demonstrated capability in leading through influence in a matrixed global organization
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Experience interfacing with customers
• Customer-focused with clear, concise written and oral communications to the appropriate level
• Practical knowledge of LEAN/Six Sigma techniques including Hoshin Kanri
• Humble, open, collaborative, and continuously learning
• One Team mentality, leading horizontally to support our customers despite internal hurdles

Additional Information

Relocation Assistance Provided: No