Lead Technical Support Specialist

Job Description Summary

The Lead Technical Support Specialist delivers high-level, engineering-grade support to GE Vernova’s global customers within the Software & Controls Solutions (SCS) business. As a primary technical expert for our Remote Diagnostic Services (RDS) team, you will be providing contractual technical support for both our RDS & Tech Support (TSA) contracts. You are at the forefront of our mission: providing rapid, high-impact technical intervention to keep our global fleet operational. By leveraging our Remote Services Gateway (RSG), you will provide the immediate, real-time troubleshooting and operational guidance that defines our 24/7 service commitment. This role acts as a critical technical bridge between our end-customers and internal cross-functional teams, combining deep expertise in power generation control systems-specifically MKVIe, EX2100, and LS2100-with an unwavering focus on diagnostic urgency and service delivery.

Job Description

Roles & Responsibilities

• Engineering-Level Diagnostics & Resolution: Provide advanced diagnostics for GE Vernova Control Systems (MKVIe, EX2100e/EX2100, and LS2100e/LS2100) via secure remote connectivity. Leverage the Remote Service Gateway (RSG) to analyze live HMI data and drive high-complexity issues to rapid resolution for both RDS and TSA contracts.
• Customer Engagement: Serve as a trusted technical interface for global customers and regional teams, maintaining professional communication and delivering clear operational guidance during high-urgency events.
• Performance Accountability: Take personal ownership of individual case metrics and KPIs, ensuring your technical output consistently aligns with our global 24/7 responsiveness standards.
• Process, Documentation & Improvement: Own and refine technical documentation (Work Instructions) while proactively identifying and implementing Lean improvement to increase remote resolution velocity.
• Technical Knowledge Sharing: Act as a technical resource for the team by facilitating knowledge-sharing, providing peer-to-peer coaching to elevate collective expertise.
• Cross-Functional Technical Bridge: Serve as a technical conduit between RDS and adjacent functions (M&D, Engineering, Commercial).

Required Qualifications

• Education: Bachelor’s Degree in Electrical Engineering, Controls Engineering, Automation, or a related technical discipline from an accredited institution.
• Technical Experience: Minimum of 5 years of professional experience in power generation control systems.
• Product Knowledge: Hands-on experience with GE Vernova MKVIe Controls, Excitation systems (EX2100e/EX2100), and static starter systems (LS2100e/LS2100).
• Remote Troubleshooting: Proven experience troubleshooting complex control system issues in remote support environments.
• Availability: Ability to participate in a global coverage rotation to support 24/7 service delivery commitments.

Desired Characteristics

• Hands-on Depth: Background in heavy-duty gas & steam operations, HMI, networking, and generator protection.
• Remote Competency: Proficiency in leveraging diagnostic tools and secure remote connectivity (e.g., RSG) to resolve issues without physical presence.
• Lean Mindset: Demonstrated success in identifying process gaps and implementing technical Work Instructions (WIs) or diagnostic improvements.
• Collaboration: Experience working within a global matrix organization; ability to partner across M&D, Engineering, and Commercial functions.
• Adaptability: Self-motivated and capable of managing multiple high-priority cases while remaining flexible to shifting operational demands.
• Technical Proficiency: Familiarity with industrial communication protocols (Modbus, OPC, TCP/IP) and cybersecurity standards.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote positionApplication Deadline: October 31, 2026For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.Bonus eligibility: discretionary annual bonus.This posting is expected to remain open for at least seven days after it was posted on September 25, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.