Field Service Engineer

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Responsibilities / Tasks

The Service Technician covers service execution (field service) across the different BUs of the Division. He/she is responsible for executing the area's strategy and providing reliable country/cluster service execution. The company is seeking an experienced Technical Service Engineer to ensure delivery of top-quality service execution within the BU.

• Serve as the first point of customer contact for service execution.
• Execute maintenance work, planned services, and breakdown services.
• Execute and support installation, supervision, commissioning, maintenance, and training on-site.
• Search for solutions to customer issues within the GEA network (BUs, Factories).
• Achieve set targets on service deliverables, KPIs, and service revenues.
• Operate in partnership with service sales engineers, service technicians, and other team members to identify "up-sell" and "cross-sell" opportunities to maximize revenue and improve the overall customer experience.
• Documentation and Reporting: Prepare rigorous technical service reports (FSR - Field Service Reports), critical spare parts lists, handover certificates, and traceability records within corporate systems (SAP).
• Advanced Troubleshooting and Technical Support: Diagnose complex mechanical, hydraulic, pneumatic, and electrical failures during operation by interpreting P&IDs, electrical schematics, and detailed engineering drawings (GD&T and ISO symbology).
• Installation and Commissioning: Lead the on-site mechanical installation, laser alignment, electrical/control connections, and initial startup of complex rotating and industrial equipment (disc stack separators, decanters, progressive cavity pumps, process valves, and associated control systems).
• Preventive and Predictive Maintenance: Perform on-site mechanical audits and diagnostics, evaluating vibrations, temperatures, component wear, and critical tolerances to prevent catastrophic failures.

Your Profile / Qualifications

• University degree in one of the main Engineering fields.
• Minimum of 3 years of relevant Technical Service or Maintenance experience.
• Strong technical service and maintenance knowledge.
• Excellent written and verbal communication skills for drafting executive technical reports.
• Autonomy, logistical organization capabilities, and adaptability to unforeseen field contingencies.
• Strong customer orientation and problem-solving skills under pressure in demanding industrial environments.
• Venezuelan citizenship desired.

Working Conditions and Role Context

• Travel Availability: High availability for frequent domestic and international travel (primarily across Venezuela) to carry out commercial visits with a technical approach to customers and perform field service.
• Location: Based in Bogotá (GEA Andean and Central America Cluster Workshop in Funza).
• Environment: Direct work within industrial production plants.

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