user support technician

Geek+ • Robotics • Transportation & Logistics • 14 days ago
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Salary
$52k – $54k per year
Location
In office (Thornhill)
Employment
Full-Time

First seen by Alion on Oct 14, 2026. Geek+ scores D on the Alion truth index.

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Company
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Profile match

Geek+

Geek+ is a Chinese warehouse robotics company founded in 2015 that supplies autonomous mobile robots for goods-to-person picking, sorting and storage. Its fleet management software plans routes and allocates tasks across thousands of robots in a single facility using machine learning. The company has deployed systems in dozens of countries for retailers, third-party logistics providers and manufacturers.
geekplus.com • HQ: Beijing, China • HQ: Düsseldorf, Germany • Transportation & Logistics • Logistics • Robotics • 1001-5000 employees • Est. 2015
Tech stack of Geek+
Backed by Warburg Pincus, Vertex Ventures China
Responsibilities Tasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
1 year to less than 2 years
  • College/CEGEP
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