Business Systems Analyst

With minimal supervision, the IT business systems analyst acts as a liaison between one or more business functions or departments and must have deep experience in maintenance, repair & overhaul (MRO), service management, inventory/warehouse management, and asset maintenance operations to support the design, optimization, and implementation of business processes and IT solutions across the maintenance lifecycle. The ideal candidate has hands-on experience with maintenance management, work management, service management, asset management, and repair processes, and understands how these processes are enabled through enterprise IT.

DUTIES AND RESPONSIBILITIES:

• Understand the breadth of applications supporting the assigned business functions and departments.
• Analyze various requests from the business (under the four pillars of business analyses) for their validity, alignment with the overall business process and systems landscape, business criticality, rough estimates on return-on-investment, and best-practice solution options.
• Author as-is business process diagrams (e.g. swimlane flow) as part of business process analysis and IT change request interpretation.
• Understanding of end-to-end MRO and maintenance processes, including but not limited to:
  • Work identification and intake
  • Work planning and scheduling
  • Preventive and corrective maintenance
  • Inspection and repair
  • Work execution and closure
  • Asset/component tracking
  • Parts and materials coordination
  • Labor and resource management
  • Maintenance history and records mgmt.
• Author solution proposal documents (e.g. presentations, spreadsheets, narratives, and to-be process diagrams) while taking into consideration the cost, feasibility, level of effort, and compliance.
• Author functional specification document for the technical development team.
• Perform unit testing (functional acceptance testing) of solutions developed by either the functional analyst and/or the technical development team.
• Coordinate and facilitate user acceptance testing of application changes (associated with one or more of the 4 pillars) for approval to deploy the changes to production environment.
• Understand the general or standard SDLC process (software development lifecycle) as well as be willing to learn General Atomics specific SDLC process including the application change request/approval process flow using ServiceNow system.
• Understand general IT project management framework at a high level (waterfall, agile, or similar), and be able to manage small to mid-size IT projects with guidance from leadership, IT business operations, project management office, and IT finance.
• Understand system configuration foundation and be able to learn configuration behaviors of various applications (e.g. SAP, Ramco, ServiceNow and SaaS systems with similar configuration settings).
• Be able to distinguish between valid requirements and invalid requirements, as well as facilitate shaping invalid requirements into valid requirements.
• Perform technical administration of applications to support both front end and back end application functions.
• Stay current on information systems and information technology trends and be able to identify the best option for the situation taking into consideration short/mid/long term pros and cons.
• Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to work in a safe manner in accordance with established operating procedures and practices.
• Additional functions and other duties as assigned or required.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.