PC Support Technician V

Under minimal supervision, provides technical support for the installation, configuration, repair,

and preventive maintenance of personal computers, information technology systems, and related

peripheral devices at company locations in India.

Performs complex installations, upgrades, backups, and troubleshooting of hardware and

software applications. Independently determines appropriate methods for diagnosing and

resolving software, hardware, endpoint, and network-related issues affecting personal computers

and associated systems.

Uses sound judgment and initiative to provide technical guidance, establish priorities, and

determine appropriate actions in response to requests from employees, management, customers,

and vendors. May develop recommendations for improved support procedures and assist with

implementing new processes. Maintains electronic and hard-copy reports, service records,

equipment inventories, and other required documentation. Provides user training and may guide

or supervise less experienced technical staff.

Duties And Responsibilities

• Installs, configures, repairs, and performs preventive maintenance on personal computers, workstations, mobile devices, printers, monitors, docking stations, and other peripheral equipment.
• Sets up and tests complex computer systems, peripherals, operating systems, and software applications.
• Provides hardware and software support to users at company locations and assigned customer sites in India.
• Provides telephone, remote, and in-person technical support in English and, where required, Hindi or another applicable local language.
• Troubleshoots complex hardware, software, operating system, security, and connectivity issues.
• Diagnoses problems involving local networks, wireless connectivity, user accounts, endpoint security, and other systems supporting personal computers.
• Coordinates equipment repairs, replacements, warranty service, and technical support activities with internal teams and external vendors.
• Reviews hardware and software options and provides recommendations based on compatibility, security, cost, availability, and company requirements.
• Maintains accurate electronic and hard-copy records, including service tickets, purchase orders, equipment inventories, repair documentation, and maintenance logs.
• Supports the deployment, relocation, retirement, and secure disposal of computer equipment in accordance with company procedures and applicable Indian requirements.
• May assist with planning, designing, testing, and implementing new personal computer systems and workplace technology.
• May work on a help desk, provide telephone support, or coordinate service calls for users.
• May travel between company facilities or customer locations in India to deliver, install, inspect, or retrieve hardware and software.
• May use public transportation or an approved company vehicle for business-related equipment transportation and site support.
• Develops and provides user training, technical guidance, and support documentation.
• May train, mentor, or supervise less experienced technical personnel.
• Observes all applicable company policies, Indian laws and regulations, contractual requirements, information-security requirements, export-control obligations, and customer requirements.
• Performs all duties safely and in accordance with established procedures and practices.
• Performs other duties as assigned or required.