Global Product Manager NGO

Project Management Jobs, Generation Jobs. Global Product Manager leads digital product management and stakeholder engagement across distributed teams, requires 3–4 years product/project management experience and a solid tech background in software development lifecycles. Remote role in Nairobi.

Job Objectives

The Global Product Manager position is focused on:

• Act as the primary, active communication channel between the Digital Team and GYE affiliates, ensuring alignment on priorities, roadmap, and product changes.
• Research affiliate operations and global functions to ensure GYE software ecosystem functionalities meet real operating needs.
• Define and prioritize the product roadmap based on direct, ongoing affiliate input and data insights.
• Collaborate with Product Owners, the Product Owner Tech Lead, and the Design team to translate affiliate feedback into clear requirements and user stories.
• Lead regular touchpoints (calls, check-ins, roadmap updates) with affiliate stakeholders to gather feedback and communicate progress.
• Support affiliates’ adoption and use of new and existing GYE digital products through direct engagement and training.
• Reconcile affiliate feedback with data insights to continuously improve processes and products.
• Validate developed software to ensure adherence to Generation’s software/application quality standards.

Key Responsibilities

• Serve as the main point of contact for affiliates on the GYE software ecosystem, maintaining active, ongoing two-way communication.
• Schedule and lead regular check-ins, roadmap updates, and feedback sessions with affiliate stakeholders.
• Gather, document, and prioritize affiliate requirements and feedback to inform the product backlog.
• Collaborate with Product Owners and the Tech Lead to shape features that address affiliate operating needs.
• Communicate release notes, product changes, and rollout plans clearly and proactively to affiliates.
• Work closely with the Operations team on rollout plans, including affiliate testing and training.
• Monitor product adoption and satisfaction across affiliates, escalating and following up on issues until resolved.
• Manage the long-term product roadmap, balancing affiliate needs with global product strategy.
• Track and report on affiliate engagement and product usage metrics to the Digital Team.
• Ensure quality assurance for all developed software prior to affiliate rollout.

Qualifications

We value Product Managers who have:

• 3 to 4 years of experience as a product manager, project manager, or product owner.
• A positive, friendly, and collaborative attitude.
• Excellent, proactive communication skills, with proven experience actively engaging affiliates or distributed stakeholders.
• Technology background: solid understanding and/or hands-on experience in software development lifecycles.
• Track record of working within an agile team that successfully delivered scalable products.
• Strong stakeholder management skills across cross-functional, multi-disciplinary, and remote/affiliate teams.
• Experience shipping large-scale projects with multiple dependencies.
• Passion for team growth and development.
• Fluent in English.
• Desirable: Conversational Spanish. 

How to Apply

Click here to apply