Senior Software Engineer (Backend)

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Location: For this role, we are looking for candidates who are able to work onsite in our Galway office two to three days per week.

The Genesys Digital & AI group builds the innovations that power customer experiences for 7,500+ organisations worldwide. As aSenior Backend Engineer at Genesys you will design, develop, and maintain high-throughput backend services in Java, deployed on AWS infrastructure, serving millions of interactions daily.

Responsibilities

• Own well -defined services or components end -to - end. Design, build, test, deploy and operate backend capabilities (APIs, events/streams, storage, consistency, caching), including on-call participation and post-GA care

• Deliver features from discovery to GA. Write clear technical docs and contribute to design reviews and break work down sensibly

• Build for scale and stability. Implement observability, SLOs, runbooks and back-pressure/limits; take part in incident response and post-mortems

• Collaborate across teams. Partner with Agentic AI specialists, Product, Security, SRE, Frontend and other dev teams to deliver new features on the Genesys Cloud platform

• Mentorship & Team Development: Write clean, well-tested code, review PRs, contribute to API/event design standards, automated testing and drive knowledge sharing discussions

• Make pragmatic trade -offs. Balance latency, reliability, security and cost using data driven design

• Security and governance by design. Apply threat modelling, least-privilege IAM, secrets hygiene and data retention with strong auditability

What We're Looking For:

• Bachelor’s degree in computer science (or equivalent experience)

• 4+ years building backend or platform software with evidence of strong ownership

• Strong Java experience

• Experience designing and operating services on AWS infrastructure

• Understanding of distributed systems concepts: eventual consistency, fault tolerance, idempotency, circuit breakers

• Experience with RESTful API design, gRPC, or event-driven messaging patterns (Kafka, SQS, RabbitMQ)

• Strong communication skills

Desirable Experience or an Interest in Learning:

• Analytics and data tooling, e.g. Apache Spark, Pandas

• Batch data processing (Spark/Flink/EMR/Glue) and data quality tooling

• LLM systems concepts (tool use/orchestration, retrieval, evals) and cost/latency trade-offs

• Observability at scale: metrics, traces, logs, SLOs and error budgets

• Security, privacy and governance of enterprise software

Our Benefits

At Genesys, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits package includes:

• Flexible work options.

• Career development & growth - Access continuous learning opportunities, mentoring, and clear paths for advancement.

• Competitive pension scheme - Invest in your future with an excellent employer-supported pension plan.

• Annual bonus program - Be rewarded for your impact and contributions.

• Comprehensive health coverage - Including private health insurance, access to company dental plan, and wellness supports.

• Financial protection - Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.

• Family-friendly policies - Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.