Genesys
genesys.com
Actively hiring
AI Agents
Unified Communications
Conversational AI
Customer Support & Help Desk Software
Contact Center Software
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Overview
News
Technologies
Salaries
Products
People
Growth
Offices
Jobs
Financials
How Genesys hires
Truth index
A 96/100
Median time to fill
18 days
Ghost roles
2%
Stale roles
24%
Reposted roles
10%
Genesys scores A on the Alion truth index (A is best, E worst), measured over 42 open roles re-checked against its own hiring board: 2% look like ghost listings, 24% have gone stale and 10% are the same role posted again. Its roles close in a median of 18 days. It measures how much of what this employer publishes turns into a real, finite search - not the employer as a workplace. How the index is computed
Overview
Genesys is an American software company founded in 1990 that supplies the platforms large organisations use to run customer service across voice, chat, email and messaging. Its Genesys Cloud product handles routing, workforce engagement, quality management, journey analytics and increasingly artificial intelligence agents that resolve interactions without a person, sold mainly to banks, insurers, telecommunications operators, retailers and government bodies. Headquartered in Menlo Park and owned by Permira and Hellman & Friedman, it competes with NICE and the cloud vendors and has been migrating a large installed base off its older on-premises products.
News
Genesys Reports Strong Second Quarter Fiscal Year 2027 Momentum, Driving Agentic Orchestration at Enterprise Scale
Genesys reported strong second-quarter fiscal year 2027 performance and unveiled new Genesys Cloud platform innovations at Xperience 2026 earlier this month, helping enterprises scale agentic AI across the customer journey.During thesecond quarter fiscal
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Report
CFDA, Rockefeller Center and Genesys to Stream NYFW Runway Shows Live From 30 Rockefeller Plaza
Runway shows will be steamed from the Rink at Rockefeller Center from Sept. 10-15.
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Report
Genesys second quarter FY2027 momentum builds as agentic AI scales across enterprises
News: Genesys Cloud ARR rose more than 30% year on year to nearly USD 2.9 billion, as the company expands agentic AI orchestration across enterprise customer journeys.
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Watch CNBC's full interview with Genesys CEO Tony Bates
Tony Bates, Genesys chairman and CEO, joins 'Closing Bell Overtime' to talk AI growth, partnerships, customer retention, and more.
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Report
Genesys launches agentic orchestration features
Four new products aim to govern agentic capabilities in Genesys Cloud, and Genesys also updated its own virtual agent.
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Genesys Puts AI Trust at the Center of Its Agentic CX Strategy
Genesys is putting AI governance, transparency, and cloud resilience at the heart of its agentic AI strategy for contact centers.
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Protagonistas: IA depende de pessoas, processos e tecnologia
Amanda Andreone, da Genesys, diz que IA potencializa experiência do cliente, mas não substitui cultura organizacional centrada no consumidor.
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Tech stack
Technologies named in job postings at Genesys over the last 12 months, by layer, with the share of postings for each.
Technologies in use
209
Postings analysed
389
Stack modernity
81/100AI adopter
Languages
Python22%
JavaScript12%
Java12%
TypeScript11%
Frameworks & libraries
Playwright3%
LangChain3%
Spring Boot2%
AutoGen2%
Databases
DynamoDB5%
Snowflake4%
ElasticSearch1%
Druid1%
Cloud & platforms
AWS33%
Azure14%
GCP11%
Tableau8%
AI & ML
LLM11%
Claude5%
ChatGPT3%
Mistral<1%
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Full Genesys tech stack
209 technologies · by team · pay by technology · changes · similar stacks
Salary insights
Compensation ranges based on this company's open jobs
Median
$224k
Typical range
$224k
Open positions
1
1
Jobs
Staff
100%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Staff | 1 | $224k | $224k |
Highest paying role
Lead Software Engineer – Media Services Group
$224k
Normalized to USD per year
Products
Engage On-Premises
The older installed software still running at large enterprises. Customers are being migrated to the cloud platform over time.
genesys.com
Journey Management
Analytics that follow a customer across channels and trigger interventions. It links marketing and service touchpoints.
genesys.com
Workforce Engagement Management
Forecasting, scheduling and quality management for service teams. It is one of the platform's most used modules.
genesys.com
AI Agents
Autonomous agents that handle customer interactions end to end. They are sold as part of the cloud platform rather than separately.
genesys.com
Genesys Cloud
The cloud contact centre platform covering routing, digital channels and workforce engagement. It is the company's strategic product.
genesys.com
People
Tony Bates
Chief Executive Officer
Tony Bates has led the company since 2019 after running Skype and holding senior roles at Microsoft and Cisco. He drove the migration of the customer base to the cloud platform.
Names and roles come from public filings, company registers and the company's own site. Is this you? Correct or remove · How we handle this data
Growth
Hiring Momentum
87/100
Scaling fast
Open positions
223
84 opened / 102 closed in 30 days
Median time-to-fill
19 days
faster than 54% of the market
ATS activity
Every ~6 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Sales
20% ▲
Solutions
13%
Backend
13% ▼
Customer Success
7%
Product
5% ▼
Finance
5% ▲
Actively hiring for Backend (+25 in 30 days)
Activity Timeline
New location: Brest
Oct 2026
New location: Belgium
Oct 2026
Added Amazon SageMaker to stack
Oct 2026
Added Visualforce to stack
Oct 2026
Added GitHub Actions to stack
Sep 2026
Added Splunk to stack
Sep 2026
Added NIST AI RMF to stack
Sep 2026
Added Grafana to stack
Sep 2026
Added DLP to stack
Sep 2026
Added NIST CSF to stack
Sep 2026
Added ISO 42001 to stack
Sep 2026
Added Twilio to stack
Sep 2026
Offices
Where the company hires and what each office is for
Cities
58
Hiring now
47
Countries
33
Busiest office
Menlo Park
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Headquarters
Builds here
Office with open vacancies
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Menlo Park
United States
HQ
Menlo Park (Flexible)
4 open roles 10 posted in 90 days 25% engineering 200-500 est. staff $224k Avg Salary
hires for Backend, Leadership, Finance
1302 El Camino Real, Suite 300, Menlo Park CA, 94025
Chennai
India
Sales office
Chennai (Flexible)
16 open roles 31 posted in 90 days 56% engineering 6% remote 500-1000 est. staff
hires for Enterprise Apps, Backend, Solutions
Manila
Philippines
Support & operations
Manila (Flexible)
13 open roles 18 posted in 90 days 15% engineering 500-1000 est. staff
hires for Finance, Analytics, Customer Success
Toronto
Canada
Engineering / R&D
Virtual Office (Ontario)
10 open roles 18 posted in 90 days 70% engineering 500-1000 est. staff
hires for Backend, QA, Leadership
Budapest
Hungary
Regional office
Budapest (Flexible)
10 open roles 15 posted in 90 days 60% engineering 40% remote 200-500 est. staff
hires for Backend, HR, QA
GENESYS CLOUD SERVICES HUNGARY KFT. Eiffel Office Building Teréz körút 55-57. B. 6. em. Budapest, 1062 Hungary
Bengaluru
India
Sales office
Virtual Office (Tamil Nadu)
9 open roles 15 posted in 90 days 44% engineering 11% remote 200-500 est. staff
hires for Sales, Enterprise Apps, Data Science
New York
United States
Sales office
Virtual Office (California)
8 open roles 11 posted in 90 days 13% remote 200-500 est. staff
hires for Finance, Customer Success, Product
Galway
Ireland
Engineering / R&D
Galway (Flexible)
8 open roles 11 posted in 90 days 100% engineering 200-500 est. staff
hires for Backend, Frontend, QA
Tokyo
Japan
Support & operations
Tokyo (Flexible)
8 open roles 6 posted in 90 days 13% engineering 200-500 est. staff
hires for Sales, AI/ML, Legal
Sydney
Australia
Support & operations
Sydney (Flexible)
6 open roles 6 posted in 90 days 50-200 est. staff
hires for Leadership, Sales, HR
WeWork, Level 1, 1 Sussex Street
Hyderabad
India
Regional office
5 open roles 11 posted in 90 days 60% engineering 200-500 est. staff
hires for Enterprise Apps, Backend, Marketing
Singapore
Singapore
Support & operations
Singapore (Flexible)
5 open roles 7 posted in 90 days 50-200 est. staff
hires for HR, Solutions, Sales
Washington
United States
Sales office
4 open roles 6 posted in 90 days 50-200 est. staff
hires for Finance, Marketing, Sales
Paris
France
Support & operations
Paris (Flexible)
4 open roles 6 posted in 90 days 50-200 est. staff
hires for Sales, HR
Genesys Cloud Services France65 rue Camille Desmoulins92130 Issy les MoulineauxFrance
London
United Kingdom
Sales office
London (Flexible)
4 open roles 7 posted in 90 days 50-200 est. staff
hires for Sales, Administrative
1 King's Cross Bridge,London, N1 9NW,The United Kingdom
Bogotá
Colombia
Support & operations
Bogota (Flexible)
4 open roles 7 posted in 90 days 25% engineering 50-200 est. staff
hires for Analytics, Marketing, Sales
Carrera 7 #116-50Bogotá, Colombia 110221
Frankfurt am Main
Germany
Sales office
Frankfurt (Flexible)
4 open roles 5 posted in 90 days 25% remote 50-200 est. staff
hires for Sales, Marketing, Solutions
Genesys Cloud Services Germany GmbH c/o Design Offices Wiesenhüttenplatz 25 60329 Frankfurt am Main Germany
Amsterdam
Netherlands
Support & operations
Amsterdam (Flexible)
4 open roles 4 posted in 90 days 50-200 est. staff
hires for Sales, Customer Success
São Paulo
Brazil
Sales office
Sao Paulo (Flexible)
3 open roles 5 posted in 90 days 33% engineering 50-200 est. staff
hires for Sales, Enterprise Apps, Customer Success
Melbourne
Australia
Sales office
Melbourne
3 open roles 5 posted in 90 days 50-200 est. staff
hires for Leadership, Marketing, Sales
Level 9, 222 Exhibition Street
Mexico City
Mexico
Support & operations
Mexico City (Flexible)
3 open roles 4 posted in 90 days 33% engineering 50-200 est. staff
hires for Analytics, Marketing, Solutions
Stockholm
Sweden
Sales office
Stockholm (Flexible)
3 open roles 4 posted in 90 days 50-200 est. staff
hires for Sales, Solutions
Durham
United States
Regional office
North Carolina
2 open roles 7 posted in 90 days 200-500 est. staff
hires for Administrative, Sales
3151 Elion Drive, Suite 501, Durham, NC 27709, United States
Riyadh
Saudi Arabia
Regional office
Riyadh (Flexible)
2 open roles 4 posted in 90 days 50-200 est. staff
hires for Leadership, Solutions
Building 6, Suite No. 3Al Oruba Street Corner Prince Turki Bin Abdulaziz Street,Riyadh, Saudi Arabia
Columbia
United States
Virtual Office (Ontario)
2 open roles 2 posted in 90 days 50-200 est. staff
hires for Management, Solutions
Santiago
Chile
Support & operations
Santiago (Flexible)
2 open roles 4 posted in 90 days 50-200 est. staff
hires for Sales, Solutions
Madrid
Spain
Regional office
Madrid (Flexible)
2 open roles 4 posted in 90 days 50-200 est. staff
hires for Leadership, Sales
28046 Madrid, Spain
Berlin
Germany
Virtual Office (Berlin)
2 open roles 3 posted in 90 days 50-200 est. staff
hires for Leadership, Solutions
Zurich
Switzerland
Regional office
Zurich (Flexible)
2 open roles 3 posted in 90 days 50-200 est. staff
hires for Sales, Customer Success
Kuala Lumpur
Malaysia
Kuala Lumpur (Flexible)
2 open roles 2 posted in 90 days 50-200 est. staff
hires for Sales
Istanbul
Turkey
Regional office
Istanbul (Flexible)
2 open roles 2 posted in 90 days 50-200 est. staff
hires for Leadership, Solutions
Barbaros, Kardelen Sk. Palladium Tower D:2/1, 34746 Ataşehir/İstanbul, Türkiye
Seoul
South Korea
Seoul (Flexible)
2 open roles 2 posted in 90 days 50-200 est. staff
hires for Sales, Solutions
Indianapolis
United States
1 open roles 9 posted in 90 days 200-500 est. staff
hires for Sales
Dubai
United Arab Emirates
Regional office
Riyadh
1 open roles 2 posted in 90 days 50-200 est. staff
hires for Leadership
Dubai Internet City, Building 1, 3rd Floor Office 306Dubai, United Arab Emirates
Boston
United States
1 open roles 1 posted in 90 days 50-200 est. staff
hires for Sales
Mumbai
India
Virtual Office (Tamil Nadu)
1 open roles 2 posted in 90 days 50-200 est. staff
hires for Sales
Brisbane
Australia
1 open roles 2 posted in 90 days 50-200 est. staff
hires for Marketing
Quebec
Canada
1 open roles 2 posted in 90 days 50-200 est. staff
hires for Solutions
Johannesburg
South Africa
Regional office
Johannesburg (Flexible)
1 open roles 2 posted in 90 days 50-200 est. staff
hires for Marketing
Willow Wood Office Park, Block D, Corner 3rd Ave & Cedar Ave, Fourways, South Africa
Warsaw
Poland
Regional office
Warsaw (Flexible)
1 open roles 1 posted in 90 days 10-50 est. staff
hires for Leadership
Tel Aviv
Israel
Regional office
Tel Aviv (Flexible)
1 open roles 1 posted in 90 days 100% engineering 10-50 est. staff
hires for Backend
Szeged
Hungary
Regional office
Szeged
1 open roles 1 posted in 90 days 100% engineering 10-50 est. staff
hires for Backend
Prague
Czech Republic
Regional office
Prague (Flexible)
1 open roles 1 posted in 90 days 10-50 est. staff
hires for Solutions
Brest
France
Regional office
Brest
1 open roles 1 posted in 90 days 100% engineering 10-50 est. staff
hires for Backend
90 rue Charles Nungesser, Zac de Prat Pip. Askell Parc,29490 GUIPAVAS
New Brunswick
United States
Regional office
New Brunswick
1 open roles 10-50 est. staff
hires for Solutions
87 Prince William Street,
Vimercate
Italy
Vimercate (Flexible)
1 open roles 1 posted in 90 days 10-50 est. staff
hires for Solutions
Delhi
India
Virtual Office (Tamil Nadu)
1 open roles 1 posted in 90 days 10-50 est. staff
hires for Sales
Munich
Germany
Regional office
Munich
1 posted in 90 days 10-50 est. staff
Brienner Str. 45/a-d, 80333
Rome
Italy
Regional office
Rome
1 posted in 90 days 10-50 est. staff
Beijing
China
Regional office
Beijing
The Executive Centre Suite 905, Level 9, Tower 2 China Central Place, No.79 Jianguo Road Chaoyang District, Beijing
Hong Kong
Hong Kong
Regional office
Hong Kong
4/F Lee Garden 3, 1 Sunning Road, Causeway Bay, Hong Kong, China
Milan
Italy
Regional office
Milan
Via Torri Bianche 7Edificio Faggio-6 pianoVimercate 20871 Italy
Birmingham
United States
Regional office
Birmingham
UBC,1310 Solihull ParkwayBirmingham Business ParkBirmingham West Midlands B37 7YB
Carmel
United States
Regional office
Indiana
880 W Monon Green Blvd, Suite 101 Carmel, IN, 46032, United States
Park
United States
Regional office
California
1302 El Camino Real, Suite 300Menlo Park, CA, 94025, United States
Bonham
United States
Regional office
Galway
The Alcantara Building, Bonham Quay, Dock Road, Galway, H91 AX8R
Zaventem
Belgium
Regional office
Zaventem
Leonardo Da Vincilaan 9, 2nd floor (TOO)1935 ZaventemBrussels, Belgium
Earlier presence
Salt Lake City, United States
Jobs
In office • Full-Time • 3+ years exp • Chennai
JavaScript
TypeScript
AI Agents
Frontend
Vue.js
React.js
DevOps
Rest API
CI/CD
Git
AWS
Management
Agile
Apply
In office • Full-Time • 3+ years exp • Galway
Java
TypeScript
SQL
AI Agents
LLM
Frontend
GraphQL
DevOps
Rest API
gRPC
CI/CD
Jenkins
AWS
GitHub
Management
Jira
Agile
QA
Selenium
Playwright
Rest-Assured
Apply
≈ $91k – $204k per year (Estimated) • In office • Full-Time • 10+ years exp • Netherlands
AI Agents
Apply
≈ $68k – $168k per year (Estimated) • Hybrid • Full-Time • 4+ years exp • Ireland
AI Agents
Speech Recognition
Text-to-Speech
Apply
≈ $68k – $168k per year (Estimated) • Hybrid • Full-Time • 8+ years exp • Ireland
AI Agents
Speech Recognition
Text-to-Speech
Apply
In office • Contractor • 2+ years exp • Bachelor's Degree • Tel Aviv
Python
Java
AI Agents
TensorFlow
PyTorch
Sentiment Analysis
DevOps
CI/CD
AWS
Apply
≈ $124k – $259k per year (Estimated) • In office • Full-Time • 10+ years exp • Bachelor's Degree • United States
Java
PHP
C#
Composer
AI/ML
AI Agents
Speech Recognition
DevOps
GCP
AWS
Management
Agile
Scrum
Apply
≈ $72k – $152k per year (Estimated) • In office • Full-Time • 4+ years exp • Bachelor's Degree • Galway
Java
RabbitMQ
Apache Kafka
AI/ML
Spark
Function Calling
AI Agents
Flink
Pandas
LLM
Tool Use
DevOps
gRPC
AWS
IAM
Cybersecurity
Least Privilege
Apply
≈ $23k – $53k per year (Estimated) • In office • Full-Time • 10+ years exp • Bachelor's Degree • Chennai • Bengaluru • Hyderabad
Python
JavaScript
TypeScript
Copilot
AutoGen
LangChain
Function Calling
AI Agents
Semantic Kernel
AWS Bedrock
CrewAI
RAG
Google AI Studio
Agentic Workflows
Multi-Agent Systems
Tool Use
DevOps
Rest API
GCP
Azure
AWS
Management
ServiceNow
ITSM
Apply
≈ $16k – $32k per year (Estimated) • Hybrid • Full-Time • India
Python
Copilot
Claude
ChatGPT
AI Agents
Human-in-the-Loop
Agentic Workflows
Cybersecurity
ISO 27001
SOC 2
Management
Confluence
Jira
UiPath
Power Automate
Agile
Scrum
Kanban
BPMN
QA
Playwright
Apply
≈ $30k – $79k per year (Estimated) • In office • Full-Time • 1+ year exp • Bachelor's Degree • Riyadh
AI Agents
Apply
≈ $48k – $124k per year (Estimated) • In office • Full-Time • 5+ years exp • Mexico
Python
SQL
Cursor
Claude
ChatGPT
Model Context Protocol
Function Calling
AI Agents
AWS Bedrock
LLM
RAG
OpenAI
Anthropic
Structured Outputs
LLM Guardrails
Agentic Workflows
Tool Use
Machine Learning
DevOps
Rest API
Splunk
Terraform
OpenTelemetry
CloudFormation
Datadog
PagerDuty
Azure
CI/CD
Git
AWS
Grafana
Platform Engineering
Incident Management
Amazon CloudWatch
Cybersecurity
Okta
ISO 27001
SOC 2
Least Privilege
Microsoft Entra ID
Apply
Financials
Total raised
$580M
Latest round
Venture - Series Unknown
Funding rounds
1
Funding rounds
| Round | Announced | Amount | |
|---|---|---|---|
| Venture - Series Unknown | 2021 | $580M | Details |