Cresta
cresta.com
Actively hiring
Speech & Audio AI
AI Agents
Customer Support & Help Desk Software
Contact Center Software
Conversational AI
As featured in
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Overview
News
Technologies
Salaries
Products
People
Growth
Offices
Jobs
Financials
Funding and backers
Total raised
$276M
4 rounds on record
Latest round
$125M
Series D · 2024 · 2 yr ago
Team
201-500
employees, estimated range
Hiring now
84
+3 posted in 30 days
Backers
9
Andreessen Horowitz, All rights reserved
The money's age
Long since its last round
27 months since the last round · and hiring
Momentum
11/100
hiring for its size, a new city
Last sign of life
this month
a posting or a news item
The story so fareach stage dated by its source: the company's releases, the press, registers, filings
Aug 3
First role in Spain Strategic Account Executive, Iberia
Jun 24
Partnership Cresta Announces Partnership with New York Mets To Optimize Ticket Services With Conversational AI · morningstar.com
Apr 29
First role in Taiwan Senior Forward Deployed Engineer (AI Agent)
Mar 6
First role in India Conversational Design, Demo Engineer
Dec 9, 2025
Launched Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer Experience · PRNewswire
2024
Raised a round Series D $125M
May 19, 2023
New executive Cresta Appoints Former Google-exec Ping Wu as CEO to Propel Generative AI Offerings · PRNewswire
2022
Raised a round Series C $80M
2020
Raised a round Series B $50M
2020
Raised a round Series A $21M
2017
Founded
Tractionpublic signals, read monthly
Web presence
top 0.33%
of 133.2M domains by links, Common Crawl
Hacker News stories
4
best: 34 points
Funding rounds
| Round | Date | Amount | Investors | Source |
|---|---|---|---|---|
| Series D | 2024 | $125M | — | |
| Series C | 2022 | $80M | — | |
| Series B | 2020 | $50M | — | |
| Series A | 2020 | $21M | — |
Founders and leadersfrom filings, registers and the company's site
Zayd EnamCo-Founder & Executive Chairman
Tim ShiCo-Founder & Chief Technology Officer
Sebastian ThrunCo-Founder & Chairman
Ping WuChief Executive Officer
Backed byfrom the funds' portfolios and accelerator catalogs
Andreessen Horowitz 
All rights reserved 
Ballistic Ventures 
Comcast Ventures 
Greylock 
LG Technology Ventures 
Sequoia Capital 
VCSheet 
| Tech Square Ventures Investors in similar startupsfunds that back the companies most like this one
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How Cresta hires
Truth index
B 82/100
Median time to fill
143 days
Ghost roles
21%
Stale roles
0%
Reposted roles
0%
Cresta scores B on the Alion truth index (A is best, E worst), measured over 84 open roles re-checked against its own hiring board: 21% look like ghost listings, 0% have gone stale and 0% are the same role posted again. Its roles close in a median of 143 days. It measures how much of what this employer publishes turns into a real, finite search - not the employer as a workplace. How the index is computed
Overview
Cresta is an American enterprise software company founded in 2017 out of the Stanford artificial intelligence laboratory that builds generative AI systems for customer contact centres. Its platform unites autonomous voice and chat agents, real-time guidance for human agents, automated quality assurance and conversation analytics on top of a company's own transcript history. Headquartered in San Francisco, it serves large telecommunications, financial services, retail and travel brands that run high-volume support and sales operations.
News
Cresta Announces Partnership with New York Mets To Optimize Ticket Services With Conversational AI
Read more
Report
Cresta hits $100M annual revenue: CEO Ping Wu on AI & the customer experience
Cresta CEO Ping Wu joins 'Squawk Box' to discuss the company's human & AI hybrid model, who Cresta's corporate customers are, integrating AI into the customer service experience, future of the call center business, and more.
Read more
Report
Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer Experience
/PRNewswire/ -- Cresta, the leading customer experience AI platform for human and AI agents, launched the Agent Operations Center, a first-of-its-kind unified...
Read more
Report
"AI agents will get better over time," says Cresta CEO
Cresta's CEO, Ping Wu discusses the outlook for AI hybrid workplaces and the return on investment on the technology.
Read more
Report
Cresta Now Available on the Google Cloud Marketplace with Deployment on Google Cloud Platform
Expanded partnership with Google Cloud will expand availability to Cresta's solutions, enabling more contact centers to accelerate the adoption of AI transformation PALO ALTO, Calif.,April 8, 2025/PRNewswire/ --Cresta, the leading contact center ...
Read more
Report
Conversations in Collaboration: Cresta's Ping Wu on Giving
Cresta's CEO provides his thoughts on how Gen AI can be used to identify customer and agent behaviors, correlate them and use that understanding to drive better business outcomes.
Read more
Report
Cresta CEO Ping Wu: Many Contact Centers Misunderstand the Value of LLMs
CX Today covers Contact Center & Omnichannel news including Agent Assist, Artificial Intelligence, Generative AI, Knowledge Management and more.
Read more
Report
Cresta Appoints Former Google-exec Ping Wu as CEO to Propel Generative AI Offerings
/PRNewswire/ -- Cresta, a leading provider of Generative AI for the contact center, today announced the appointment of former Google AI executive Ping Wu as...
Read more
Report
Show more news
Tech stack
Technologies named in job postings at Cresta over the last 12 months, by layer, with the share of postings for each.
Technologies in use
98
Postings analysed
79
Stack modernity
87/100AI adopter
Languages
Python25%
Go18%
TypeScript9%
SQL8%
Frameworks & libraries
React.js5%
PyTorch3%
TensorFlow3%
Angular1%
Databases
PostgreSQL9%
ElasticSearch8%
ClickHouse6%
BigQuery1%
Cloud & platforms
Vertex AI100%
AWS18%
GCP14%
Azure13%
AI & ML
LLM15%
Claude5%
ChatGPT1%
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Full Cresta tech stack
98 technologies · by team · pay by technology · changes · similar stacks
Salary insights
Compensation ranges based on this company's open jobs
Median
$240k
Typical range
$70k – $447k
Open positions
42
40
Jobs
Intern
10%
Junior
10%
Middle
10%
Senior
40%
Staff
12.5%
Principal
2.5%
Architect
15%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Intern | 4 | $70k | $70k – $98k |
| Junior | 4 | $148k | $125k – $215k |
| Middle | 4 | $275k | $150k – $275k |
| Senior | 16 | $270k | $140k – $447k |
| Staff | 5 | $190k | $151k – $300k |
| Principal | 1 | $250k | $250k |
| Architect | 6 | $305k | $230k – $380k |
Highest paying role
Enterprise Account Executive, Iberia
$447k
Normalized to USD per year
All salaries at Cresta
By role, level and city, against the market · 42 jobs with pay
Products
Director
Director is the coaching and performance layer that turns conversation data into targeted agent development plans. It tracks whether coaching actually changes outcomes over time.
cresta.com
Opera
Opera is the no-code environment where operations teams configure agents, workflows and guardrails. It lets business users adjust behaviour without engineering involvement.
cresta.com
Conversation Intelligence
Conversation Intelligence scores every interaction rather than a sampled few, surfacing coaching opportunities and compliance risk. Managers see which behaviours actually correlate with resolved calls and closed sales.
cresta.com
Virtual Agent
The Virtual Agent handles voice and chat conversations end to end without a human in the loop. It is built on the same models and knowledge base that guide the company's human agents.
cresta.com
Agent Assist
Agent Assist listens to a live conversation and suggests the next best response, knowledge article or offer in real time. It shortens handling time and keeps newer agents close to the behaviour of top performers.
cresta.com
People
Zayd Enam
Co-Founder & Executive Chairman
Zayd Enam co-founded Cresta during his artificial intelligence doctorate at Stanford University and led it as chief executive through its first years. He now serves as executive chairman.
Tim Shi
Co-Founder & Chief Technology Officer
Tim Shi co-founded Cresta and leads its research and engineering organisation. He was an early member of the technical staff at OpenAI.
Sebastian Thrun
Co-Founder & Chairman
Sebastian Thrun co-founded Cresta and chairs its board. He founded Google X and Udacity and led the team that built Google's first self-driving car.
Ping Wu
Chief Executive Officer
Ping Wu became chief executive of Cresta in 2023 after leading its product organisation. He previously built Google Cloud's Contact Center AI product.
Names and roles come from public filings, company registers and the company's own site. Is this you? Correct or remove · How we handle this data
Growth
Hiring Momentum
63/100
Growing
Open positions
84
2 opened / 15 closed in 30 days
Median time-to-fill
134 days
faster than 11% of the market
ATS activity
Every ~4 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Management
17% ▲
Marketing
17% ▼
Sales
17% ▲
Solutions
17% ▼
AI/ML
8% ▼
Product
8% ▲
Activity Timeline
New location: Canada
Sep 2026
Added Microsoft Office to stack
Sep 2026
Added Windows to stack
Sep 2026
Added ITSM to stack
Sep 2026
Added DNS to stack
Sep 2026
Added Machine Learning to stack
Sep 2026
Added Looker to stack
Sep 2026
New location: Iași
Sep 2026
New location: New York
Sep 2026
Added Tool Use to stack
Sep 2026
Added Multi-Agent Systems to stack
Sep 2026
Added Voice Agents to stack
Sep 2026
Offices
Where the company hires and what each office is for
Cities
10
Hiring now
9
Countries
6
Busiest office
San Francisco
Loading the map
Headquarters
Builds here
Office with open vacancies
No open vacancies right now Tap a pin for the office
San Francisco
United States
HQ
San Francisco, CA (Hybrid)
4 open roles 2 posted in 90 days 25% engineering 25% remote 50-200 est. staff $168k Avg Salary
hires for Frontend, Communications, Management
Toronto
Canada
Support & operations
5 open roles 40% engineering 10-50 est. staff $76k Avg Salary
hires for AI/ML, Backend, Design
Berlin
Germany
Support & operations
Germany (Remote)
4 open roles 50% engineering 50-200 est. staff
hires for Backend, QA, Design
New York
United States
Support & operations
New York, NY (Hybrid)
2 open roles 1 posted in 90 days 10-50 est. staff $158k Avg Salary
hires for Management, Sales
Cluj-Napoca
Romania
Engineering / R&D
Romania (Remote)
2 open roles 100% engineering 10-50 est. staff
hires for Backend
Bucharest
Romania
Support & operations
Romania (Remote)
2 open roles 100% engineering 10-50 est. staff
hires for Backend
Iași
Romania
Engineering / R&D
Romania (Remote)
1 open roles 100% engineering 10-50 est. staff
hires for Backend
Sunnyvale
United States
Regional office
Deliver brand-defining CX
1 open roles 100% engineering 100% remote 10-50 est. staff
hires for Frontend
100 South Murphy Ave Ste 300 Sunnyvale, California 94086
London
United Kingdom
Regional office
London (Hybrid)
1 open roles 100% remote 10-50 est. staff
hires for Sales
Madrid
Spain
Regional office
Madrid, Spain (Remote)
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Financials
Total raised
$276M
Latest round
Series D
Funding rounds
4
Investors
4
Funding rounds
| Round | Announced | Amount | Valuation |
|---|---|---|---|
| Series D | 2024 | $125M | $1.6B |
| Series C | 2022 | $80M | $1.6B |
| Series B | 2020 | $50M | — |
| Series A | 2020 | $21M | — |
Key Investors
Tiger Global Management
Tiger Global Management joined Cresta's growth financings. The firm is a large crossover investor in software companies.
tigerglobal.com
Andreessen Horowitz
Andreessen Horowitz led Cresta's Series C at a valuation above one and a half billion dollars. The firm invests heavily in applied AI for enterprise workflows.
a16z.com
Sequoia Capital
Sequoia Capital led Cresta's Series B financing. It has continued to support the company through later rounds.
sequoiacap.com
Greylock Partners
Greylock Partners led Cresta's Series A round in 2020. The firm invests in enterprise software from seed through growth.
greylock.com