Decagon
decagon.ai
Actively hiring
Customer Support & Help Desk Software
AI Agents
Conversational AI
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Overview
News
Technologies
Salaries
Products
People
Growth
Offices
Jobs
Financials
Funding and backers
Total raised
$411.5M
3 rounds on record
Latest round
$250M
Venture round · Jan 2026 · 8 mo ago
Team
501-1000
employees, estimated range
Hiring now
134
+20 posted in 30 days
Backers
10
Plug and Play, Andreessen Horowitz
The money's age
Fresh money
8 months since the last round · and hiring
Momentum
51/100
hiring for its size, a new city, in the news, fresh money
Last sign of life
this month
a posting or a news item
The story so fareach stage dated by its source: the company's releases, the press, registers, filings
Oct 1
First role in Mexico Strategic Account Director - Mexico City
Sep 22
First role in Brazil Senior Agent Product Manager
Jul 28
First role in Sweden Senior Solutions Engineer
Jul 28
First role in France Senior Solutions Engineer
Jul 28
First role in Netherlands Senior Solutions Engineer
Jul 28
First role in Austria Senior Solutions Engineer
Jul 28
First role in Denmark Strategic Account Director
Jul 28
First role in Germany Strategic Account Director
Jul 23
First role in Isle of Man Research Engineer
Mar 25
First role in Canada Strategic Account Director - East
Mar 24
First role in Australia Enterprise Solutions Engineer
Jan 28
Raised a round Venture round $250M
Oct 15, 2024
Raised a round Series B $100M
2023
Founded
Tractionpublic signals, read monthly
Web presence
top 0.34%
of 133.2M domains by links, Common Crawl
Hacker News stories
1
best: 1 points
Funding rounds
| Round | Date | Amount | Investors | Source |
|---|---|---|---|---|
| Venture round | Jan 2026 | $250M | — | investing.com |
| Series B | Oct 2024 | $100M | — | businesswire.com |
| Venture round | Oct 2024 | $61.5M | — | SEC Form D |
Registers and programsofficial lists and records that name the company
| Legal entity | Decagon AI, Inc. | SEC Form D |
Founders and leadersfrom filings, registers and the company's site
Jesse ZhangExecutive Officer, DirectorSEC Form D
Backed byfrom the funds' portfolios and accelerator catalogs
Plug and Play 
Andreessen Horowitz 
Accel 
Bain Capital Ventures 
Coatue 
Forerunner Ventures 
Index Ventures 
Soma Capital 
SV Angel 
Wayfinder Ventures Investors in similar startupsfunds that back the companies most like this one
Similar startupsby what they do, their industry and backers
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How Decagon hires
Truth index
B 84/100
Median time to fill
48 days
Ghost roles
0%
Stale roles
65%
Reposted roles
0%
Decagon scores B on the Alion truth index (A is best, E worst), measured over 71 open roles re-checked against its own hiring board: 0% look like ghost listings, 65% have gone stale and 0% are the same role posted again. Its roles close in a median of 48 days. It measures how much of what this employer publishes turns into a real, finite search - not the employer as a workplace. How the index is computed
Overview
Decagon is a San Francisco company founded in 2023 that builds artificial intelligence support agents for consumer and business brands. Its agents resolve conversations end to end across chat, email and voice by taking actions in company systems, and admins configure behaviour through natural language operating procedures. It has grown quickly with customers in fintech, e-commerce and software.
News
CEO da Decagon vê exagero em alertas sobre riscos de IA
Jesse Zhang, da Decagon AI, vê exagero nos alertas sobre riscos da IA e defende segurança sem frear o setor. Entenda
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Report
Fundador de startup de US$ 4,5 bi vê afirmações 'extremas' sobre avanço de IA
CEO da Decagon AI acredita que é necessário fortalecer "guardrails e ao mesmo tempo não desacelerar desenvolvimento
Read more
Report
Saturn's South Pole Features Newly Formed Atmospheric Decagon
The planet Saturn is arguably the most recognizable planetary object in the entire solar system because of its massive rings. Anytime a child is asked what their favorite planet is, the answer is often
Read more
Report
How we made one of our largest inference workloads 4.7 more GPU-efficient Decagon
The biggest inference gains didn't come from a single optimization - they came from removing bottlenecks across the serving stack. Disaggregating prefill from decode, adding an admission controller to keep burst traffic redistributable, and halving worker
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Report
A Mysterious Decagon Unexpectedly Appeared Around Saturn's South Pole. The Ten-Sided Shape Seems to Be a Wave in the Atmosphere
Read more
Report
New Hubble images reveal a bizarre decagon over Saturn's south pole
A hexagon darkens the clouds over Saturn's north pole. Now, astronomers have found a similarly shaped atmospheric wave at the other pole.
Read more
Report
Decagon Wave Emerges Near Saturn's South Pole Research UC Berkeley
Scientists discovered a new, evolving 10-sided atmospheric wave on Saturn.
Read more
Report
Decagon AI raises $250M at $4.5B valuation to scale AI concierge platform
Decagon AI raises $250M at $4.5B valuation to scale AI concierge platform - SiliconANGLE
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Report
Decagon's Valuation Triples to $4.5 Billion as it Ushers in the Age of AI Concierge
SAN FRANCISCO, January 28, 2026--Decagon, the leader in conversational AI agents for concierge customer experiences, today announced $250 million in Series D funding, led by new investors Coatue Management and Index Ventures, with participation from new i
Read more
Report
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Tech stack
Technologies named in job postings at Decagon over the last 12 months, by layer, with the share of postings for each.
Technologies in use
91
Postings analysed
214
Stack modernity
80/100AI adopter
Languages
Python18%
TypeScript8%
SQL5%
Go1%
Frameworks & libraries
OpenTelemetry3%
Dagster2%
Flink2%
PyTorch1%
Databases
Google BigQuery4%
BigQuery2%
ClickHouse2%
Amazon Redshift2%
Cloud & platforms
GCP11%
AWS7%
Kubernetes7%
Azure6%
AI & ML
LLM10%
Claude2%
ChatGPT<1%
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Full Decagon tech stack
91 technologies · by team · pay by technology · changes · similar stacks
Salary insights
Compensation ranges based on this company's open jobs
Median
$260k
Typical range
$120k – $430k
Open positions
126
124
Jobs
Intern
0.8%
Junior
6.5%
Middle
24.2%
Senior
40.3%
Staff
16.1%
Architect
12.1%
| Level | Jobs | Median | Typical range |
|---|---|---|---|
| Intern | 1 | $156k | $156k |
| Junior | 8 | $225k | $150k – $400k |
| Middle | 30 | $220k | $123k – $330k |
| Senior | 50 | $263k | $120k – $400k |
| Staff | 20 | $339k | $126k – $430k |
| Architect | 15 | $358k | $265k – $420k |
Highest paying role
Engineering Manager, Agent Orchestration
$430k
Normalized to USD per year
All salaries at Decagon
By role, level and city, against the market · 126 jobs with pay
Products
Voice Agents
Telephone agents handling spoken support calls with low enough latency to feel natural to the caller. Voice is where most support volume still sits, and it is considerably harder to get right than text because there is nowhere to hide a pause.
decagonhq.com
Admin Dashboard
Tools for reviewing conversations, testing changes and measuring resolution quality. Without this a company cannot safely change a production agent, which is the main reason enterprises hesitate to deploy one.
decagonhq.com
Agent Operating Procedures
Structured instructions defining how the agent should behave in specific situations. Support teams write and adjust these themselves, which is what keeps the vendor out of the loop for every policy change.
decagonhq.com
AI Support Agents
Agents that resolve customer conversations across chat, email and voice without a human. Charging per resolution rather than per seat aligns the vendor's revenue with whether the agent actually works, which is unusual in this category.
decagonhq.com
People
Jesse Zhang
Executive Officer, Director
Aaref Hilaly
Director
Ivan Zhou
Director
Ashwin Sreenivas
Director
Names and roles come from public filings, company registers and the company's own site. Is this you? Correct or remove · How we handle this data
Growth
Hiring Momentum
70/100
Growing
Open positions
134
17 opened / 58 closed in 30 days
Median time-to-fill
52 days
faster than 26% of the market
ATS activity
Every ~4 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Sales
10% ▼
AI/ML
9% ▲
Product
9% ▼
Marketing
8% ▲
Backend
7% ▲
DevOps
7% ▼
Actively hiring for Backend (+4 in 30 days)
Activity Timeline
New location: Mexico
Oct 2026
Added Edge AI to stack
Sep 2026
Added Perplexity to stack
Sep 2026
Added GA4 to stack
Sep 2026
Added Ahrefs to stack
Sep 2026
Added Rest API to stack
Sep 2026
Added Machine Learning to stack
Sep 2026
Added DNS to stack
Sep 2026
Added SOAP to stack
Sep 2026
Added OWASP to stack
Sep 2026
Added Wireshark to stack
Sep 2026
Added WebSockets to stack
Sep 2026
Offices
Where the company hires and what each office is for
Cities
7
Hiring now
7
Countries
4
Busiest office
San Francisco
Loading the map
Headquarters
Builds here
Office with open vacancies
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San Francisco
United States
HQ
78 open roles 79 posted in 90 days 33% engineering 200-500 est. staff $283k Avg Salary
hires for Backend, AI/ML, Sales
New York
United States
Support & operations
47 open roles 35 posted in 90 days 40% engineering 2% remote 200-500 est. staff $313k Avg Salary
hires for AI/ML, Backend, Sales
London
United Kingdom
Engineering / R&D
15 open roles 12 posted in 90 days 27% engineering 50-200 est. staff $243k Avg Salary
hires for Solutions, DevOps, Sales
Toronto
Canada
Regional office
5 open roles 2 posted in 90 days 40% engineering 20% remote 10-50 est. staff $182k Avg Salary
hires for DevOps, Management, Marketing
Austin
United States
Sales office
2 open roles 3 posted in 90 days 10-50 est. staff $370k Avg Salary
hires for Sales
Amsterdam
Netherlands
Sales office
2 open roles 2 posted in 90 days 1-10 est. staff
hires for Marketing, Solutions
Dallas
United States
1 open roles 1 posted in 90 days 1-10 est. staff $220k Avg Salary
hires for Hospitality
Earlier presence
Douglas, Isle of Man
Jobs
$150k – $200k per year • In office • Full-Time • 3+ years exp • Master's Degree • San Francisco
AI Agents
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$200k – $400k per year • Hybrid • Full-Time • 6+ years exp • San Francisco
TypeScript
Prompt Engineering
AI Agents
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$160k – $205k per year • In office • Full-Time • 4+ years exp • San Francisco
AI Agents
Design
Figma
Apply
$180k – $220k per year • In office • Full-Time • 3+ years exp • San Francisco • New York
AI Agents
Text-to-Speech
Apply
$200k – $400k per year • Hybrid • Full-Time • 8+ years exp • San Francisco • New York
Python
Go
TypeScript
Apache Kafka
AI/ML
Cursor
Claude Code
AI Agents
DevOps
Splunk
Terraform
Ansible
GCP
CI/CD
GitOps
AWS
Kubernetes
Platform Engineering
Service Mesh
IAM
Cybersecurity
Semgrep
ISO 27001
CodeQL
SOC 2
GDPR
Least Privilege
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$200k – $400k per year • Hybrid • Full-Time • 8+ years exp • New York
Python
TypeScript
Multimodal AI
AI Agents
Apply
$144k – $169k per year • In office • Full-Time • 6+ years exp • Master's Degree • Brazil
AI Agents
Apply
$200k – $400k per year • In office • Full-Time • 5+ years exp • San Francisco • New York
Python
Go
TypeScript
Apache Kafka
AI/ML
Cursor
Claude Code
AI Agents
DevOps
Splunk
Terraform
Ansible
GCP
CI/CD
GitOps
AWS
Kubernetes
Platform Engineering
Service Mesh
IAM
Cybersecurity
Semgrep
ISO 27001
CodeQL
SOC 2
GDPR
Least Privilege
Apply
$147k – $184k per year • In office • Full-Time • 5+ years exp • Australia
AI Agents
LLM Guardrails
Apply
$192k – $239k per year • In office • Full-Time • 6+ years exp • Master's Degree • London
AI Agents
Apply
$191k – $287k per year • In office • Full-Time • London
AI Agents
Text-to-Speech
Mobile
Twilio
DevOps
WebSockets
Cybersecurity
Wireshark
Scapy
Apply
$160k – $200k per year • In office • Full-Time • 3+ years exp • San Francisco
Python
SQL
ClickHouse
AI/ML
AI Agents
Analytics
Looker
Apply