Senior Solution Consultant
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.
Role Overview
We are seeking a Senior Solutions Consultant to partner with customers throughout their transformation journey. This strategic, customer-facing role combines discovery, solution design, technical consulting, and storytelling to help organizations solve complex business challenges and achieve their customer experience goals. Successful candidates are equally comfortable discussing business outcomes with executives and diving into technical details to design practical, scalable solutions. Curiosity, innovation, and a willingness to help one another succeed are highly valued within our collaborative team environment.
What You Will Do
Partner with Sales and customers to understand strategic objectives, operational challenges, and the outcomes they are seeking to achieve.
Lead discovery workshops and stakeholder discussions to identify opportunities, define success criteria, and shape solution strategies.
Design and recommend scalable customer experience strategies that align business outcomes with technical requirements.
Position Genesys Cloud and AI-powered Experience Orchestration capabilities to address customer needs across self-service, employee experience, and customer engagement.
Deliver compelling presentations, demonstrations, workshops, and proofs of concept that communicate complex concepts clearly and connect technical capabilities to business outcomes.
Provide guidance on solution architecture, integrations, APIs, data flows, security considerations, and implementation approaches.
Collaborate with Sales, Professional Services, Partners, and other cross-functional teams to support successful sales engagements.
Contribute to RFx responses, technical proposals, and business value discussions that help customers make informed decisions.
Stay current on Genesys innovations, AI technologies, and industry trends to serve as a trusted advisor to customers and colleagues.
Mentor and support fellow Solutions Consultants through coaching, knowledge sharing, best practice development, and participation in team initiatives.
What We're Looking For
5+ years of experience in pre-sales, solutions consulting, solution architecture, or a related customer-facing technology role.
Experience with customer experience, contact center, and AI-powered customer engagement solutions.
Demonstrated understanding of cloud architectures, APIs, integrations, and modern SaaS platforms.
Ability to translate technical concepts into business outcomes and customer value.
Experience designing and validating solutions through demonstrations, workshops, proofs of concept, and technical evaluations.
Strong presentation, facilitation, and storytelling skills, with the ability to engage both business and technical audiences.
Experience working with stakeholders across multiple levels of an organization, including executive audiences.
Collaborative mindset with a willingness to share best practices, contribute to team initiatives, and support overall team success.
Bachelor's degree or equivalent combination of education and relevant experience.
Occasional travel is required - up to 25%
Working at Genesys
- AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].
You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.