Services Engagement Executive

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Services Engagement Executive

São Paulo, Brazil

This is an individual contributor role for a commercially driven services leader who combines a strong technical background with proven sales experience.

Drive Professional Services growth across enterprise customers and prospects in Brazil, helping organizations turn complex cloud, AI, and customer experience priorities into measurable business outcomes. You will own Professional Services bookings, revenue, and project profitability while building trusted relationships with customer executives and technical stakeholders.

You will lead the end-to-end services sales cycle, from understanding technical and business requirements through solution positioning, effort estimation, commercial negotiation, and deal closure. This role offers direct exposure to enterprise transformation initiatives and the opportunity to deepen expertise across Genesys Cloud, AI, cloud migrations, and strategic services sales.

Key Responsibilities:

• Own Professional Services bookings, revenue, and project profitability across assigned accounts, delivering against quarterly and annual targets
• Drive services account strategies that connect customer business and technical requirements with Genesys Professional Services capabilities
• Partner with sales leaders and technical teams to identify opportunities and expand Professional Services engagements
• Lead customer discovery to understand business challenges, technical environments, transformation priorities, and expected outcomes
• Position cloud migration, AI-related services, and other Genesys Professional Services solutions based on customer requirements and business value
• Lead the services sales cycle, including solution development, effort estimation, pricing, proposals, Statements of Work, negotiation, and deal closure
• Build trusted relationships with customer executives, technical stakeholders, and sponsors to support satisfaction, retention, and account growth
• Maintain strong knowledge of Genesys Cloud, Professional Services offerings, cloud technologies, AI capabilities, and customer experience trends

Required Qualifications:

• 5+ years of sales or services engagement experience, with demonstrated success selling complex Professional Services or technology solutions
• Strong technical background in cloud, SaaS, enterprise software, or related technologies, combined with proven commercial and sales experience
• Experience selling services for cloud platforms, including cloud migrations, integrations, or AI-related services
• Proven track record of achieving bookings, revenue, or comparable commercial targets
• Demonstrated ability to understand technical requirements and translate them into services solutions and compelling business value
• Experience communicating, presenting, negotiating, and closing with technical stakeholders and senior executives, including C-level leaders
• Strong account planning, commercial management, negotiation, and business acumen
• Professional fluency in English
• Bachelor's degree or equivalent relevant professional experience
• Ability to travel up to 50 percent based on customer and business needs

Preferred Qualifications:

• Knowledge of Genesys Cloud solutions and the Genesys Professional Services portfolio
• Experience with Agile or other project delivery methodologies
• Experience connecting cloud platform adoption and technical capabilities with customer business outcomes
• Strong understanding of enterprise customer experience technology, AI, cloud transformation, or related technical environments

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.