Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Summary

We are seeking a Software Engineer to join the Digital Social and Messaging team within Genesys Cloud. This team designs, builds, and operates highly available communication services that power customer experience across digital channels such as Google, X, Facebook, Instagram, WhatsApp

In this role, you will help deliver scalable, secure, and reliable social and messaging services. You will work on distributed cloud-based systems that support message routing, delivery, tracking, integrations, and operational visibility across multiple digital channels.

The ideal candidate has get it done attitude, is problem solver and is ready to learn new things constantly.

Responsibilities / Job Duties

• Build and extend digital channels with social platforms such as Google, X, Facebook, Instagram, WhatsApp, and other third-party providers.
• Implement and extend features across data ingestion, data aggregation, data retrieval, message routing, delivery, tracking, analytics, observability, and operational tooling.

• Write automated tests at the unit, integration, and end-to-end layers as part of the features.

• Add the monitoring, alerting, and operational code and tooling needed to run what you build.

• Improve system reliability, scalability, performance, monitoring, alerting, and incident response.
• Participate in technical design reviews and code reviews.
• Participate in the team’s on-call rotation and contribute to continuous improvement of service operations.
• Experiment with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience
• Leverage AI-powered and “vibe coding” style development tools responsibly to accelerate prototyping, implementation, testing, and operational efficiency while maintaining strong engineering quality standards

Minimum Requirements

• 3+ years of experience in software engineering, with a strong focus on backend and distributed systems
• Upper intermediate or above written and spoken English
• Proficiency in Typescript or Java with the ability to work across multiple backend technologies
• Experience working with NoSQL or relational databases.
• Experience building cloud native or microservice-based applications.
• Hands-on experience with automated testing and continuous integration.

· Self-starter with strong problem-solving skills capable of translating problems into practical solutions.

Desired Skills & Experience

• Experience with AWS, Azure, Google Cloud or other cloud platforms
• Experience with DynamoDB or other NoSQL data stores.
• Familiarity with multiple programming languages such as TypeScript and Java
• Understanding RESTful API design and service-oriented architecture.

• Exposure to logging / observability alerting, tools such as SumoLogic / New Relic / Pager Duty or similar.

• Experience with monitoring, observability, alerting, and incident management tools.
• Experience building or supporting real-time messaging or collaboration platforms.
• Experience with Google, X, Facebook, Instagram, WhatsApp, or other third-party providers.
• Experience using AI-assisted engineering tools and workflows to improve developer productivity, code quality, and delivery speed.
• Experience working in distributed teams.

Work Environment

• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup
• Remote-friendly team with mostly close time zone collaboration across regions.
• Regular and mandatory participation in code reviews, technical discussions, and design reviews.
• Strong focus on operational excellence, continuous learning, and continuous improvement.
• Adherence to the Genesys Code of Business Conduct and Ethics.
• Cafeteria, health insurance, life insurance
• And there is a fabulous new HQ near Nyugati Railway Station in Budapest

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.