Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

SOFTWARE ENGINEER

Are you passionate about automation and building reliable backend solutions? Do you want to grow your skills on microservices that power CI/CD processes and cloud infrastructure at scale? At Genesys, we're looking for a Software Engineer to join our platform team and help drive automation, scalability, and developer experience - using both strong engineering fundamentals and modern AI-assisted development practices.

Why Join Us?

At Genesys, we're a collaborative group of problem solvers and technical enthusiasts. You'll be embedded in a team where senior engineers invest in your growth, and where your contributions have real impact on global CI/CD infrastructure. You'll learn alongside people who care about automation, microservices architecture, backend excellence, and using the latest AI-powered tooling to build faster and better.

Location: Hybrid working model from either Durham (North Carolina) or Indianapolis (Indiana) office. Candidates residing in these locations will be considered only.

What You'll Do

• Implement microservices for CI/CD: Build and maintain backend microservices in Python that support CI/CD pipelines, enabling reliable and scalable deployment processes.
• Contribute to CI/CD infrastructure: Develop APIs and automation components that improve deployment and testing environments, increasing speed and reliability across the development lifecycle.
• Support system reliability: Monitor and maintain backend services, investigate issues, and contribute to the availability and performance of distributed systems.
• Apply AI-assisted engineering practices: Use tools like Claude, Cursor, and Kiro to accelerate coding, code review, testing, and debugging - while applying sound engineering judgment about when AI output needs verification versus when it can be trusted as-is.
• Collaborate and grow: Work closely with cross-functional teams, participate in code reviews, and continuously develop your technical skills with support from senior engineers.

Who You Are

• You have 3-5 years of experience in software engineering, with exposure to microservices or distributed systems and production support/maintenance.
• Proficient in Python, with a focus on building backend applications and automation tooling.
• You have hands-on experience with cloud-based technologies (AWS preferred; Azure a bonus) and an interest in supporting development teams with robust backend solutions.
• Familiar with CI/CD concepts and comfortable working with pipelines, automation tools, and version control systems.
• You're methodical when diagnosing issues and have a continuous improvement mindset.
• You communicate clearly with teammates, ask good questions, and take ownership of your work while knowing when to escalate.
• You have practical, day-to-day experience using AI coding tools - such as Claude, Cursor, GitHub Copilot, or Kiro - for writing, reviewing, refactoring, or debugging code, and you apply them with critical judgment. You know when AI output needs verification, when it's a shortcut worth taking, and when it's not the right tool at all.
• You've worked with or are curious about agentic workflows (multi-step, tool-using AI agents that plan and execute tasks) and understand how they differ from single-shot AI code completion.

What We're Looking For

• Demonstrated experience building and maintaining microservices in a CI/CD context.
• Practical knowledge of cloud infrastructure and backend system development.
• Understanding of distributed systems fundamentals and the challenges of scaling backend applications.
• Familiarity with Agile methodologies and a commitment to applying best practices in automation and CI/CD.
• Hands-on experience with AI-assisted development tools and agentic coding workflows, including any of the following: AI pair-programming / coding assistants (e.g., Claude, Cursor, GitHub Copilot, Kiro) Agentic development flows - using AI agents to plan, execute, and iterate on multi-step engineering tasks (e.g., scaffolding services, writing tests, running builds, opening PRs) Prompt engineering for code generation, review, and documentation Evaluating and validating AI-generated code for correctness, security, and maintainability before it ships
• A clear-eyed approach to AI in engineering: leveraging it where it genuinely adds value and speed, while maintaining full engineering rigor and accountability for the output.
• Willingness to learn, take feedback, and grow toward taking on broader scope over time.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.