Software Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Software Engineer - UI

Chennai, India

Role Overview:

Build modern, scalable user experiences that help organizations deliver reliable and intuitive customer interactions through Genesys Cloud. As a Software Engineer focused on UI development, you will own frontend capabilities from design through delivery, shaping responsive experiences used across cloud-based products. You will partner with Product, UX, Backend, and QA teams to make architectural and implementation decisions that improve usability, performance, accessibility, and maintainability. At Genesys, empathy, collaboration, and innovation guide how teams create technology that improves customer and employee experiences. This role offers opportunities to deepen expertise in modern frontend architecture, cloud applications, AI-assisted engineering practices, and platform-level development while collaborating with globally distributed teams.

Key Responsibilities:

• Develop responsive, scalable web applications that deliver simple, reliable, and high-quality user experiences across Genesys Cloud products
• Design reusable UI components and frontend patterns using React or Vue.js and TypeScript or JavaScript to improve consistency, maintainability, and development efficiency
• Drive frontend features from requirements through delivery, making implementation decisions that balance user experience, technical quality, scalability, and performance
• Partner with Product, UX, Backend, and QA teams to translate product requirements into intuitive experiences and drive alignment across the development lifecycle
• Improve web performance, responsiveness, and reliability by identifying bottlenecks, troubleshooting complex UI issues, and implementing effective optimizations
• Strengthen software quality through unit testing, UI testing, automated testing, code reviews, and maintainable engineering practices
• Contribute to frontend architecture, state management, design patterns, CI/CD practices, and technical discussions that improve engineering quality at scale
• Apply AI-assisted development tools where appropriate to improve coding, testing, debugging, documentation, and code review workflows

Required Qualifications:

• 3 to 5 years of relevant software engineering experience with a strong focus on frontend or UI development
• Strong experience with React or Vue.js and TypeScript or JavaScript
• Strong understanding of HTML, CSS, responsive web design, and reusable component development
• Demonstrated understanding of UI architecture, state management, design patterns, and scalable component design
• Good understanding of REST APIs and frontend-backend integration
• Experience with unit testing, UI testing, and automated testing practices
• Familiarity with CI/CD pipelines, Git, and modern software development practices
• Good understanding of web performance, optimization techniques, debugging, and problem solving
• Demonstrated ability to independently take features from requirements through delivery while collaborating effectively with globally distributed teams
• Strong communication, collaboration, ownership, and continuous learning capabilities

Preferred Qualifications:

• Experience developing Genesys Cloud, SaaS, or other cloud-based products
• Familiarity with AWS or comparable cloud platforms
• Knowledge of web accessibility principles and WCAG standards
• Experience working in Agile software development environments
• Experience using AI-assisted development tools for coding, testing, debugging, documentation, or code reviews
• Familiarity with AI agentic tools or AI-enabled software development lifecycle practices

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.