Workplace & Facilities Coordinator

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Workplace & Facilities Coordinator

Santiago, Chile

Role Overview:

Create a workplace where employees, visitors, and customers feel welcomed, supported, and confident that the Santiago office is safe, organized, and ready for business. As a highly visible, on-site partner, you will own the day-to-day workplace experience and coordinate the facilities, hospitality, vendor, security, technology, and sustainability activities that keep the office running effectively.

Reporting to the Facilities Manager in the United States, you will serve as a trusted local point of contact for employees, site leadership, building management, vendors, and cross-functional partners. You will have the autonomy to identify routine workplace needs, resolve issues within established guidelines, and escalate matters requiring broader expertise or approval.

Your work will directly influence employee experience, operational continuity, meeting and event quality, workplace safety, and the experience of customers and visitors. You will partner across Facilities, HR, Security, IT, AV, EHS, and local leadership to coordinate services and maintain a professional workplace that reflects empathy, collaboration, and shared accountability.

This role provides exposure to regional workplace operations and cross-functional initiatives across LATAM, with opportunities to expand your capabilities in facilities management, corporate hospitality, sustainability, workplace technology, physical security, and EHS coordination. The position is based on-site five days per week in the Santiago office.

Key Responsibilities:

• Lead daily front desk and workplace operations, providing a welcoming, professional experience for employees, visitors, and customers while ensuring inquiries and routine needs are resolved promptly
• Partner with site leadership and key stakeholders to coordinate building services, occupancy needs, reception, guest services, facilities requests, and other activities that support a reliable workplace experience
• Coordinate outsourced and in-house facilities services, building management relationships, vendor activities, quotes, maintenance requests, and contracted work to maintain service quality and operational continuity
• Deliver hospitality and event support by coordinating office communications, employee engagement activities, catering, food and beverage services, meeting logistics, room readiness, audio-visual requirements, lighting, acoustics, and workplace presentation
• Manage office inventory and service requirements, including supplies, café and pantry operations, food service contracts, event needs, and standard minimum stock levels
• Drive consistent workplace readiness by proactively identifying maintenance, cleanliness, equipment, service, and operational needs, resolving routine issues and escalating higher-risk or complex matters to the appropriate partners
• Coordinate sustainable workplace practices, including recycling, composting, sustainable procurement initiatives, and the tracking of energy, water, and waste consumption data for corporate records
• Maintain facilities processes, procedures, records, service requests, and ticketing workflows, supporting periodic site inspections and coordinating approved corrective actions with the Facilities Manager and vendors
• Partner with LATAM IT and AV teams to support employee hardware logistics, conference room readiness, workplace technology, vendor coordination, and routine troubleshooting
• Support local physical security and life-safety processes, including access badges, visitor procedures, secured doors, egress checks, routine drills, training, and the timely escalation of security, equipment, or compliance concerns
• Coordinate small office moves, maintenance activities, and defined facilities projects, maintaining clear schedules, documentation, stakeholder communication, and follow-through
• Support local Employee Health and Safety activities and applicable Chilean workplace requirements in partnership with Facilities, HR, Security, designated prevention professionals, vendors, and other stakeholders, while escalating matters requiring specialized regulatory expertise
• Manage routine financial administration by processing invoices according to established procedures, supporting budget tracking, and maintaining accurate records and documentation
• Use Microsoft Excel, Word, PowerPoint, AI tools, and email to maintain trackers, summarize information, document activities, and provide clear operational updates to Facilities and business partners

Required Qualifications:

• 2 or more years of relevant experience in corporate facilities, workplace operations, office administration, hospitality, business operations, or a related environment
• Working knowledge of workplace and facilities operations, including vendor coordination, building services, hospitality, maintenance requests, workplace technology, or related operational processes
• Knowledge of applicable Chilean workplace and occupational health and safety requirements, with the judgment to engage appropriate EHS or prevention specialists when required
• Experience supporting workplace or facilities projects involving scheduling, vendor coordination, basic budget tracking, reporting, documentation, and follow-up
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, with the ability to maintain trackers, records, basic budgets, presentations, and project documentation
• Strong planning and organizational skills, with demonstrated ability to prioritize routine and moderately varied activities and follow issues through to resolution
• Clear and proactive communication skills, with the ability to keep employees, partners, vendors, and management appropriately informed without requiring repeated direction
• Strong interpersonal and hospitality skills, with an approachable style and the ability to build trusted relationships with employees, visitors, customers, vendors, and business partners
• Demonstrated judgment and personal accountability, with the ability to work independently within established policies, recognize when escalation is appropriate, and follow through on commitments
• Ability to work collaboratively across functions and time zones, including with managers and partners located outside Chile
• Ability to exercise discretion when handling confidential information and sensitive workplace matters
• Ability to work on-site five days per week at the Santiago office

Preferred Qualifications:

• Technical or professional degree in Business Administration, Business Management, Industrial Engineering, Occupational Risk Prevention, Construction, or a related field
• Experience coordinating contractors, facilities vendors, building management, caterers, or other workplace service providers
• Experience supporting corporate hospitality, employee events, customer or visitor experiences, and large meetings
• Familiarity with physical security, life-safety, EHS, workplace technology, sustainability, or environmental data tracking in a corporate environment
• Experience using facilities ticketing, work-order, desk-booking, visitor-management, or related workplace systems
• Experience supporting cross-functional or regional workplace initiatives in a multinational organization

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at[email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.