Network Operation Engineer

- Network Monitoring and Event Management: Monitor the daily status and performance of Internet, WAN, LAN, Wi-Fi, and SD-WAN services; analyze events and alarms; and coordinate corrective action.
- Incident and Problem Management: Govern incidents and problems through notification, diagnosis, root cause analysis, corrective action, closure, and recurrence prevention in accordance with ITIL practices.
- Change and Configuration Management: Review, control, and approve network configuration changes in accordance with COMPANY standards and Change Management processes.
- Capacity and Availability Management: Analyze utilization, forecast demand, plan capacity, and maintain required network and Data Center availability.
- Network Security Operations: Oversee Firewall, VPN, SASE, and SSE operations in alignment with security policies and Zero Trust principles; coordinate vulnerability and network-security incident management with Cybersecurity teams.
- SLA and Service Governance: Govern Internet, WAN, Wi-Fi, SD-WAN, SASE, SSE, VPN, Firewall, DC, DR, VoIP, and SBC services delivered by PTT Digital or other providers against COMPANY standards and SLAs.
- Service Performance Review: Review daily tasks and events, confirm completeness and correctness, identify unresolved issues and resource needs, coordinate corrective plans, track completion, and report status.
- Contract and Obligation Management: Monitor contractual obligations, deliverables, quality, security, value for money, and applicable service credits or penalties.
- Governance Reporting: Prepare biweekly network operations and service-level reports and a monthly overall summary report.
- Continual Service Improvement: Analyze incidents and trends and recommend process improvements.
- DC/DR and Business Continuity: Support Data Center and Disaster Recovery readiness, DR drills, continuity activities, and network service recovery.
- Network and Unified Communications Architecture Review: Review and recommend improvements to network, VoIP, and SBC architecture.
- Technology Roadmap: Assess SD-WAN, SASE/SSE, Network Automation, and other modern technologies against industry practices and COMPANY’s digital strategy.
- Standards and Compliance: Monitor alignment with ISO/IEC 27001, IEC 62443, NIST, the Personal Data Protection Act B.E. 2562 (2019), and relevant COMPANY requirements; support remediation of internal and external audit findings. Coordination and Support: Attend Network Operations, Service Management, and other assigned meetings; provide technical information and recommendations; maintain issue and action-item tracking; prepare audit evidence; travel as assigned; and remain contactable for critical incidents outside normal working hour.

Qualifications

Not more than 35 years of age.
Bachelor’s degree or higher in Computer Engineering, Computer Science, Information Technology, Telecommunications Engineering, or a relevant discipline.
At least 5 years of network engineering experience, including Network Operations Management for an organization with at least 1,000 users.
At least 5 years of IT or network service management experience, including SLA and service-provider contract governance.
At least 2 years of Data Center experience, with knowledge of Data Center components, tier levels, and relevant standards relevant to the scope
Hold an expert-level professional certification such as CCNP, CCIE, or an equivalent certification.
Training or certification in ISO/IEC 27001, IEC 62443, or ITIL is preferable.
Able to communicate effectively in spoken and written English.
Able to analyze incidents, conduct root cause analysis, troubleshoot complex issues, coordinate stakeholders, and prepare management reports

Benefits

ประกันสังคมประกันสุขภาพ/อุบัติเหตุ (AIA)ท่องเที่ยวประจำปีปรับประจำปีงานเลี้ยงสังสรรค์กีฬาสีชุดฟอร์ม