Associate - S&M - Customer Success 5A

Associate - S&M - Customer Success

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Inviting applications for the role of the Sales Program Specialist - Process Associate - Dutch - Hybrid Lisbon!

Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.

Responsibilities:

• become and remain knowledgeable and passionate about leading social media products and community standards;

• have strong interpersonal skills, verbal and written communication skills;

• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;

• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;

• act as a point of contact to provide consultative support on agencies and advertisers accounts;

• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;

• educate advertisers on product usage, troubleshoot and resolve complex cases;

• complete the required tasks within the agreed turnaround times and standards of quality;

• have good language requirements

• complete and pass all required training provided by the client;

Minimum Qualifications:

• experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;

• comfortable over the phone and navigating CRM systems;

• ability to provide exceptional customer support;

• have strong understanding of social media;

Preferred Qualifications:

• preferably have experience working with social media monitoring;

• preferably have strong IT knowledge;

• preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;

• preferably have experience working with small and medium-sized businesses;

• preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;

• preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc

Qualifications -

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications -

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Salesforce Certified Business Analyst - SalesforceSalesforce

Required Skills -

Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), Sales Support

Language

Dutch (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

S&M - Customer Success

Remote Type -

Hybrid

Work Shift -

Standard (Portugal)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.