Lead Consultant – Service Now Developer

Sr. Developer - Automation N

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting Applications for the role of lead Consultant Service Now Developer

In this role you will be the technical owner & manage a team of developers assign their tasks & provide technical guidance as required.

Responsibilities:

- You are the technical owner and manage a team of developers assign their tasks and provide technical guidance as needed.

- Mentor and lead a team of developers.

- Participate in requirement discovery with clients design and develop solutions for the Service Now platform ranging from current feature enhancements and bug fixes to full application suite deployment.

- Carry out agile sprint-defined development tasks to support release cycles including execution of development unit testing functional testing and overall peer review of team member work.

- Reviews design and code per sprint to ensure quality.

- Creation and customization of complex workflows and custom workflow activities.

- Coordinate with Client Architects Business Analysts and developers to translate business requirements to technical requirements and development tasks.

- Contribute and review user stories.

- Build and maintain technical documentation.

- Monitor health usage and overall compliance of Service Now and its applications

- Develop a keen understanding of the products we implement and client business.

- Provide production support and be able to resolve problems under pressure.

- Assists in project estimation.

- Participate in regular Knowledge Transfer sessions with Service Now Developers

- Stay current with new and updated capabilities of the Service Now Platform

- Coordinate upgrades to Production and Sub-Production instances

- Coordinate sub-production testing evaluation and regression remediation

- Participate in blueprinting workshops and contribute with documentation and effort estimation.

- Support COE in continuous development of training paths for professional advancement.

- Contribute to ongoing definition of best development and solution practices.

- Lead training workshops as mean to spread experiences gained across the practice.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Microsoft Certified: Power Platform App Maker Associate - MicrosoftMicrosoft, Oracle Certified Professional, Java SE 8 Programmer I - OracleOracle

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Cora APFlow, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, Storytelling

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Automation N

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.