Lead Network Administrator N 4C

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:

• Day to day on Palo Alto (with Panorama) is a must, however. Prisma Access as well as
• Prisma Access SDWAN are highly desirable. If they don't have ACI but have Azure Network,
• that would be acceptable. Routing and switching can be evaluated on a case by case
• however they should have at least some experience with BGP/OSPF as its quite common.
• Azure networking experience
• Hands-on troubleshooting level
  • Palo Alto Firewalls (NGFW)
  • Prisma Access
  • Prisma SD-WAN
  • Routing & Switching
  • BGP, OSPF
  • Cisco Catalyst switches
  • Cisco ACI (basic operational knowledge)
  • Cisco ISE
  • NAC enforcement
  • TACACS+ administration
  • Meraki Wireless
  • Network monitoring tools (Opsmanager) and alerting systems
• Incident Management & Troubleshooting
  • Troubleshoot and resolve end-user and system issues across:
  • PANW Firewalls, PANW SD-WAN, PANW Prisma Access
  • Routing & Switching environments
  • Wireless and NAC (CISCO ISE)
  • Perform initial analysis, troubleshooting, and escalate when required
  • Support global network incidents, outages, and performance degradation
• Monitoring & Alert Handling
  • Monitor network alerts, dashboards, and monitoring tools
  • Perform triage and take corrective actions based on alerts
  • Ensure proactive identification of issues and minimize downtime
• Vendor & TAC Management
  • Open and manage TAC cases with OEM vendors (e.g., Palo Alto, Cisco)
  • Coordinate with ISPs and service providers for circuit issues
  • Track and follow up until resolution
• Network Operations & Administration
  • Perform routine network operations including:
  • URL allowlisting, firewall changes
  • Log analysis (traffic, URL filtering, blocked ports)
  • Maintain monitoring systems and ensure devices are onboarded
• Change & Release Management
  • Submit change requests and participate in CAB discussions
  • Implement approved changes in production (low/medium risk changes)
  • Ensure proper documentation and rollback plans
• Upgrades & Maintenance
  • Perform software upgrades and patching for:
  • PANW Firewalls
  • CSCO Switches
  • PANW SD-WAN appliances
  • Assist in lifecycle management activities
• Configuration & Deployment
  • Configure network and security devices under guidance:
  • Firewall rules, SD-WAN policies
  • Switch VLANs, routing updates
  • ISE device onboarding (NAC/TACACS+)

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -

The approximate annual base compensation range for this position is:

“Los Angeles California-based candidates are not eligible for this role”

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.