Scrum Master, Technology Delivery 4C

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

The Scrum Master is responsible for facilitating agile delivery execution for one or more application product teams within the Commercial Product Model organization (product lines include: supplier management, data, analytics and orchestration, procure to pay, and source to contract). This role partners closely with Product Owners, Tech teams, Architecture, Quality Assurance, and business stakeholders to enable efficient and predictable delivery of application enhancements, operational support, and transformation initiatives.

The Scrum Master serves as a servant leader and agile coach, helping teams adopt and mature agile practices while driving accountability, transparency, collaboration, and continuous improvement. The role is responsible for managing agile delivery routines, maintaining delivery plans and team metrics, supporting backlog health, removing impediments, and ensuring alignment between delivery execution and business priorities.

Agile Team Facilitation

Facilitate agile ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, retrospectives, and release planning.

Ensure teams follow agile principles, delivery standards, and organizational governance practices.

Promote collaboration, accountability, and transparency across product and technology teams.

Coach teams on agile best practices and continuous improvement methodologies.

Foster a culture of ownership, adaptability, and high performance.

Delivery Execution & Coordination

Manage and maintain sprint plans, release plans, project timelines, and delivery tracking artifacts.

Partner with Product Owners to ensure the product backlog is prioritized, refined, and ready for execution.

Monitor team capacity, sprint progress, dependencies, risks, and impediments.

Coordinate cross-functional activities required to support delivery execution.

Escalate delivery risks, blockers, or resource constraints appropriately.

Ensure alignment between delivery commitments and organizational priorities.

Support program board and steer co content preparation.

Manage financial forecasts and actuals for projects in partnership with budget analysts.

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Demand, Backlog & Planning Management

Support Product Owners in backlog management, prioritization, and work intake processes.

Help define and maintain clear user stories, acceptance criteria, and sprint objectives.

Facilitate dependency management across teams and shared services.

Assist with roadmap planning and release coordination activities.

Ensure work is properly estimated, tracked, and reported.

Support product owners on demand intake processes including updates in SNOW.

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Metrics, Reporting & Governance

Track and report agile delivery metrics including velocity, sprint progress, throughput, release readiness, and delivery predictability.

Maintain accurate reporting and documentation within agile management tools such as Jira or Azure DevOps and IT portfolio management tools like SNOW.

Support governance and status reporting processes for leadership and stakeholders.

Contribute to continuous improvement through metric analysis and retrospective outcomes.

Ensure compliance with organizational delivery standards and operational processes.

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Continuous Improvement

Identify opportunities to improve delivery effectiveness, team collaboration, and operational efficiency.

Drive action planning from retrospectives and lessons learned activities.

Support implementation of new agile tools, templates, and delivery practices.

Encourage innovation and adoption of process improvements across teams.

Help mature agile capabilities within the product organization.

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Stakeholder Partnership

Partner with Product Owners, Product Line Owners, Engineering, Testing, and Operations teams to support successful delivery outcomes.

Communicate delivery progress, risks, and dependencies to stakeholders and leadership.

Facilitate alignment between technical teams and business priorities.

Build strong working relationships across cross-functional teams.

Experience serving as a Scrum Master, Agile Delivery Lead, or similar role within an IT organization.

Experience supporting agile software development and application delivery teams.

Experience managing agile ceremonies, sprint planning, and backlog coordination.

Experience working with Product Owners and cross-functional technology teams.

Familiarity with application development lifecycle, testing, and release management processes.

Experience supporting enterprise application or digital transformation initiatives.

Strong understanding of Agile, Scrum, Kanban, and iterative delivery methodologies.

Strong organizational, facilitation, and coordination skills.

Ability to manage competing priorities in a fast-paced environment.

Strong communication and stakeholder management skills.

Analytical mindset with ability to identify trends, risks, and improvement opportunities.

Ability to facilitate problem-solving and drive issue resolution.

Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

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Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.