Service Delivery Leader - F&A - AP 4D

Service Delivery Leader - F&A - AP

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Operational Oversight

Manage day-to-day accounts payable operations, including invoice processing, approvals, payments, and issue resolution.

Ensure timely and accurate processing of vendor invoices in accordance with company policies and payment terms.

Monitor end-to-end AP workflows (PO and Non-PO based) and ensure SLAs are met.

2. Team Leadership

Lead, mentor, and develop a team of AP specialists, team leads, or associates.

Conduct performance reviews, set KPIs, and ensure a culture of accountability and continuous improvement.

Manage team capacity, training needs, and ensure high employee engagement.

3. Stakeholder & Vendor Management

Serve as the primary point of contact for internal stakeholders (finance, procurement, operations) and external vendors.

Resolve escalations related to invoice discrepancies, late payments, and vendor queries.

Maintain strong relationships with key vendors to ensure smooth payment operations.

4. Process Excellence & Automation

Identify opportunities to streamline and automate AP processes using digital tools (e.g., OCR, RPA).

Drive standardization and best practices across AP operations.

Support implementation and maintenance of AP-related systems (e.g., SAP, Oracle, Coupa, Ariba).

5. Governance, Risk & Compliance

Ensure all AP processes adhere to internal controls, SOX compliance, and audit requirements.

Oversee documentation of policies, procedures, and compliance checkpoints.

Facilitate internal and external audits related to payables.

6. Reporting & Analysis

Provide regular reporting on AP metrics such as invoice processing time, aged payables, DPO (Days Payable Outstanding), and exception rates.

Analyze trends and provide insights to improve working capital and payment efficiency.

Track cost savings or value delivered through process improvements or vendor negotiations.

7. Service Delivery Management

Define and monitor service-level agreements (SLAs) and key performance indicators (KPIs).

Drive operational reviews with stakeholders and ensure corrective actions for gaps.

Manage governance dashboards, operational excellence reviews, and scorecards.

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

Accounts Payable Certification - F-TecF-Tec, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

Accounting, Accounting, Accounts Payable Process, Banking Capital Markets, Business Development, Change Management, Client Relations, Contract Agreements, Data Literacy, Data Visualization, Enabling Transformation Alignment (ETA), Enterprise Performance Management (EPM), Executive Presence, Generative AI, Invoice Payments, Lean Management, Lean Six Sigma (LSS), Management Reporting, Monthly Close Process, People Leadership, Program Management, Project Portfolio Management (PPM), RPA Commercials and AOI, Solutions Design, Stakeholder Management {+ 1 more}

Language

English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - AP

Remote Type -

Remote

Work Shift -

Standard (Poland)

Compensation Range-

Initial Pay Starting From 18400 PLN

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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