Developer Support Engineer (Solis Security)

George Bernard • 1 day ago
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Location
In office (Colombo)

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 15, 2026.

Overview
Company
Impact
Profile match

George Bernard

Tech staff augmentation, recruitment, EOR and executive search from Bangalore and Colombo. Teams deployed globally in 2 to 4 weeks. 800+ assignments delivered.
georgebernard.co • Kolkata • Taipei • Colombo • Bengaluru • Information Technology • IT Staffing & Staff Augmentation • Professional Services • 1001-5000 employees
Tech stack of George Bernard

Job Description

  • Manage and resolve support tickets in alignment with SLAs and operational guidelines.
  • Perform system configuration, troubleshooting, and environment setup across security and IT platforms.
  • Diagnose application, network, or endpoint issues and provide prompt resolutions.
  • Escalate complex technical problems to senior teams when required.
  • Maintain accurate documentation for ticket handling, incident resolutions, and system configurations.
  • Ensure support operations follow ITIL processes such as Incident, Problem, and Change Management.
  • Coordinate with internal teams to ensure smooth delivery of support services.
  • Conduct routine system checks, health monitoring, and preventive maintenance.

Requirements

  • Overall 4+ years, including 2+ years in required skills
  • Hands-on experience in IT support, technical troubleshooting, and system configuration.
  • Strong understanding of ticketing systems (ServiceNow, Jira, Zendesk, or similar).
  • Working knowledge of ITIL frameworks and best practices.
  • Ability to analyze issues logically and provide efficient solutions.
  • Solid communication and customer-handling skills.
  • Experience supporting security or infrastructure environments is an added advantage.
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