Country Operations Lead

• Lead and oversee the Sri Lanka Operations team, comprising 100+ employees across network, security, IT, and delivery functions.
• Partner with Australian Leadership Teams to define and execute long-term operational strategies aligned with business objectives.
• Collaborate with People & Culture and internal leadership teams to attract, develop, and retain top talent.
• Drive achievement of KPIs while continuously improving performance standards and operational efficiency.
• Lead, coach, and mentor teams to ensure high performance in a cost-effective and scalable manner.
• Deliver clear, concise, and timely executive-level communications and reports.
• Identify and implement opportunities for automation, AI-driven monitoring, and process optimization.
• Establish structured training and professional development programs to enhance team capabilities.
• Work closely with Talent Acquisition teams to recruit high-quality talent and strengthen team capacity, particularly within NOC functions.
• Ensure operational excellence through continuous improvement initiatives and strong governance practices.

Qualifications & Experience

• Bachelor's Degree in Information Technology, Computer Science, Telecommunications Engineering, or a related field.
• Minimum 10+ years of experience leading large-scale operations teams within a technology-driven organization.
• Proven track record of developing and executing strategic plans aligned with organizational goals.
• Demonstrated experience in talent development, leadership coaching, and building high-performance teams.
• Strong experience managing cross-functional and geographically distributed teams.
• Exceptional communication skills with ability to deliver executive-level insights and reporting.
• Strong understanding of telecommunications networks, monitoring systems, and ITIL processes.
• Experience in incident, problem, and change management frameworks.
• Knowledge of network automation, observability tools, and AI/ML-driven operations (preferred).
• High emotional intelligence with the ability to manage complex situations effectively and diplomatically.
• Strong problem-solving capabilities with a focus on identifying root causes and implementing sustainable solutions.

Core Competencies

• Strategic thinking and leadership excellence.
• Strong decision-making and problem-solving abilities.
• Effective stakeholder management and collaboration skills.
• Operational efficiency and performance-driven mindset.
• Ability to lead transformation and continuous improvement initiatives.