SMB Senior Customer Success Manager (CSM) Netherlands
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.
Who you are:
Geotab is seeking a Senior Customer Success Manager to join our SMB Customer Success organization in the Netherlands. In this full-time individual contributor role, you will own a portfolio of SMB customers and help them achieve measurable business outcomes through value-based engagement, proactive guidance, and strong cross-functional collaboration. You will build trusted customer relationships, drive adoption and retention, and identify opportunities for growth.
How you'll make an impact:
- Own the customer lifecycle for an assigned portfolio from onboarding through renewal and expansion, managing it as your book of business.
- Understand customer objectives, validate success criteria, and build actionable success plans that accelerate time-to-value, adoption, and ongoing value realization.
- Lead onboarding, education, enablement, success reviews, and health checks for SMB customers.
- Monitor customer health and early churn indicators, develop mitigation plans, and execute targeted interventions to improve retention.
- Own the renewals pipeline and partner with Sales on upsell, cross-sell, referral, and account-growth opportunities.
- Act as the voice of the customer internally, sharing structured feedback with Product, Sales, Support, and Operations.
- Use customer data, health scores, product usage, and AI-supported analytics to prioritize outreach and refine success plans.
- Maintain accurate account records and contribute to the improvement of Customer Success playbooks, processes, and tooling.
What you'll bring to the role:
- Education and experience: A business degree and/or relevant experience in Customer Success or Account Management, with a proven track record of customer retention and growth. Experience in IoT, telematics, B2B SaaS, or a related technology environment is preferred.
- Languages and communication: Fluent written and verbal English and Dutch are mandatory. Additional European language skills are an advantage. You have excellent communication, listening, negotiation, and presentation skills.
- Customer Success and commercial skills: You are comfortable with renewals, contract and price discussions, upsell and cross-sell in partnership with Sales, and understanding the effect of pricing and contracts on profitability. You can interpret customer data, health metrics, and usage patterns to set priorities and make sound decisions.
- Way of working: You are organized, methodical, conscientious, and able to manage a portfolio in a dynamic environment. You bring a proactive can-do mindset, strong collaboration skills, a customer-centric attitude, and a growth mindset with openness to feedback and continuous improvement.
How we work:
At Geotab, we have adopted a flexible hybrid working model with systems, functions, programs, and policies that support both in-person and virtual work. Virtual work is supported with cloud-based applications, collaboration tools, and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms, and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish - in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training, and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use, and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.
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