Director – Enterprise Applications & IT Infrastructure
About Us
Build the future of banking.
Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.
Our Impact and Growth
Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed bySoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in Jan 1, 2025.
Our Product Lines
Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:
Product
Description
Tachyon
Our cloud-native banking stack built for population-scale systems
Cipher
Our unified authentication platform for secure, high-volume banking environments
Digital Credit as a Service
Enabling banks to launch credit lines on UPI
Elena
Our intelligent and conversational AI platform for banking
Pixel
India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024
Sparrow
The leading card experience for non-prime cardholders in the US
…and more across cards, payments, lending, and core banking.
Our Culture and Values
We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.
If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground.
Learn More About Zeta
If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn,Instagram,YouTube, andX.
About the Role
We are looking for a senior technology leader to lead the Zeta’s digital transformation initiative across Zeta's Enterprise Application ecosystem while providing strategic oversight of core IT infrastructure. This role sits at the intersection of enterprise technology strategy, systems integration, vendor management, application development, and infrastructure governance, ensuring our technology landscape scales securely, efficiently, and in alignment with business objectives.
The primary focus of this role is Enterprise Applications-the SaaS and on-premise platforms that enable critical business functions, including Project Management, Collaboration, HRMS, Payroll, ATS, LMS, Telephony, and internally developed applications-along with the data, integration, and automation architecture that connects them. The role also provides strategic oversight of the organization's IT infrastructure, ensuring a secure, resilient, and compliant technology environment.
Responsibilities
Enterprise Applications Strategy & Vendor Management (Primary Focus)
Define and drive the roadmap for the organization's Enterprise Application ecosystem, including strategy, lifecycle management, modernization, and integration.
Oversee business-critical platforms such as Project Management and Service Desk tools, Content & Collaboration suites, HRMS, Payroll, ATS, LMS, Telephony systems, and internally developed enterprise applications.
Evaluate emerging technologies and identify modern, best-fit solutions that improve business outcomes.
Lead end-to-end vendor selection processes, including RFI/RFPs, product evaluations, proof-of-concepts, commercial negotiations, and contract management.
Develop strong strategic partnerships with technology vendors and proactively manage renewals, licensing, and vendor performance.
Continuously assess the application landscape and recommend upgrades or replacements before systems become operational or business risks.
Enterprise Applications Implementation & Integration
Develop deep functional and technical understanding of enterprise applications to guide implementation, configuration, optimization, and adoption.
Define and oversee integration architecture across enterprise systems, including SSO, APIs, data platforms, monitoring, and analytics.
Lead application implementations, upgrades, migrations, and modernization initiatives while minimizing business disruption.
Ensure enterprise applications are scalable, reliable, secure, and aligned with evolving business processes.
Adoption, Change Management & Enablement
Drive user adoption through structured change management, training programs, knowledge repositories, and process documentation.
Define and monitor adoption, engagement, and productivity metrics across enterprise applications.
Partner with business functions to continuously improve user experience and maximize the value delivered by technology investments.
Enterprise Applications Development & Data Analytics
Leverage low-code/no-code platforms (such as Retool) to build, enhance, and maintain internal enterprise applications and workflows.
Define enterprise data architecture and oversee data engineering pipelines across business systems.
Develop dashboards and analytics capabilities that provide insights into application usage, operational performance, adoption, and cost optimization.
Foster a data-driven approach to enterprise application management and decision-making.
Reliability, Support & Service Management
Ensure high availability, reliability, and performance across the Enterprise Applications landscape.
Lead the Service Desk function supporting enterprise applications, ensuring strong service delivery, SLA adherence, and an excellent employee support experience.
Continuously improve operational processes through automation, monitoring, reporting, and data-driven service management practices.
IT Infrastructure Strategy & Governance
Provide strategic oversight of the organization's IT infrastructure, including networks, endpoints, cloud services, collaboration platforms, and the Microsoft 365 ecosystem.
Partner with infrastructure teams to ensure technology platforms support business growth, operational resilience, and security objectives.
Ensure infrastructure and application environments comply with security, privacy, and regulatory frameworks, including ISO 27001, SOC 2, and applicable data protection regulations across operating geographies.
Own and optimize the technology budget across enterprise applications and infrastructure, balancing innovation, operational excellence, and cost efficiency.
Leadership & Cross-functional Collaboration
Build, mentor, and develop high-performing teams across enterprise applications, service management, and infrastructure functions.
Foster a collaborative, inclusive, and customer-focused technology culture.
Partner closely with business, security, finance, HR, and other stakeholders to align technology initiatives with organizational priorities.
Lead cross-functional transformation programs from strategy through execution, ensuring timely delivery within scope and budget.
Skills
Strong understanding of enterprise application architecture, systems integration, and digital transformation initiatives.
Solid knowledge of cloud technologies, enterprise architecture principles, infrastructure management, and site reliability engineering (SRE) practices.
Working knowledge of information security and compliance frameworks such as ISO 27001, SOC 2, and related governance standards.
Excellent leadership, communication, stakeholder management, and organizational change management skills.
Strong vendor management, strategic planning, budgeting, and cross-functional collaboration capabilities.
Technical Skills
Leadership & Business Skills
Experience and Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related discipline.
MBA preferred.
Professional certifications such as PMP, ITIL, CISSP, or equivalent are advantageous.
15+ years of experience leading enterprise applications across Enterprise SaaS implementation, vendor management, software development, systems integration, and technology program management.
Proven experience managing enterprise applications and/or IT infrastructure for multi-location organizations, preferably within financial services, fintech, or SaaS product environments.
Experience designing or overseeing enterprise data architecture, data engineering pipelines, analytics, and dashboarding solutions.
Demonstrated commercial acumen with experience in vendor management, technology procurement, contract negotiations, and budget ownership.