Customer Service/Sales Representative (PT, work from home)
Our company is on the cutting edge of "smart" home automation/audio-visual services. Through the intersection of entertainment and the latest technology we create packages for private residences, businesses, community organizations and other entities wishing to bring the future of smart technology and automation to their home or office.
Our products include DIRECTV (as a Premiere Partner), internet+phone bundles, and home security/surveillance that can be integrated across any type of device, conveniently and remotely.
AVAILABLE SHIFTS:
Part-time 15-20 hours per week, work from home. Phone will be provided. Part-time, $300/week + commission.
Weekends are yours to spend time with family and friends!
POSITION RESPONSIBILITIES
- Guide customers through their order and process them in a fast-paced environment using world-class technology.
- Communicate with positive, friendly customers via phone, email and chat.
- Help customers navigate their accounts.
- Provide knowledgeable & answers to questions about product, pricing and availability.
- Work with internal departments to meet our customers' needs.
- Work with customers to resolve product returns, shipping inquiries and order status questions.
- Submit quotes for high-quantity orders and custom items.
MINIMUM REQUIREMENTS
- High school diploma or equivalent. Bachelor's degree preferred.
- Bilingual a plus but not required
- 2+ year customer service experience preferred.
Our success is your success! We provide on-going training and coaching to ensure that you are as successful as possible! Our company philosophy maintains that we steer away from high-pressure sales tactics and instead focus on relationship-building and quality customer service. Because of this approach, we have managed to build a flourishing enterprise with a strong database of referrals.