IT Support Associate

Gigmos has successfully disrupted technical customer support in ~5 years of its existence. We are now taking things to the next level by building a universe class platform that required us to reimagine how technical support should be delivered. This would be a game changer in the industry with the latest technology embraced and fine-tuned to perfection. It is a complete rethink. If you are a rock star software product business analyst and want to be part of the future then read on and apply.

Job Summary

The IT Support Engineer will be responsible for providing technical assistance, troubleshooting IT issues, and ensuring smooth functioning of all systems, networks, and hardware across the organization. The role involves responding to user queries, resolving technical problems, and supporting day-to-day IT operations.

Role Description

• Provide first-level technical support for hardware, software, and network issues.

• Respond to user queries via phone, email, or ticketing system.

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Troubleshoot system and network problems; diagnose and resolve hardware/software faults.

• Support installation and configuration of operating systems, applications, and updates.

• Monitor and maintain computer systems, networks, and IT infrastructure.

• Set up new user accounts, email IDs, and access permissions.

• Ensure data backup, antivirus updates, and system security compliance.

• Maintain records of IT assets, maintenance logs, and ticket resolution.

• Assist with onboarding IT setup for new employees.

• Provide remote support when required.

• 2-5 years of experience in IT support or service desk roles.

• Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations.

• Hands-on experience with hardware installation and troubleshooting.

• Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting.

• Good understanding of antivirus, security tools, and backups.

• Excellent communication, problem-solving, and customer service skills.

• Ability to prioritize tasks and work under minimal supervision.

Skills Required

• Experience with ticketing tools (e.g., Jira, Freshdesk, ServiceNow).

• Basic understanding of cloud services (Microsoft 365, Google Workspace).

• Knowledge of IT asset management and documentation.