Sales Project Coordinator

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and imagination, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with.

In France, discover the empowered passionate professionals who made history creating our legendary perfumery school. Feel the heritage. Acquire knowledge and experience, gained in our renowned European Creation Centre, or from any of our 17 innovative sites across the country. Every day, your commitment, your humility, and your risk-taking will shape our future. Every essence of you enriches our world. We are Givaudan. Human by nature.

Overall objective

• Contribute to the L&R strategy execution in collaboration with respective Account Managers for the assigned client portfolio
• Support the local sales team by efficiently managing client requests and ensuring smooth communication and information flow
• Build and maintain strong relationships with clients and internal stakeholders, reinforcing Givaudan’s perception as a preferred partner and contributing to the business growth of key clients.
• Coordinate development projects from project entry to completion, ensuring a smooth flow of information, samples, product technical data, and quotations.

Main responsibilities

Project management support:

• Actively support the KAMs in the project process, such as:
• Registering the projects in the internal system making sure all the parameters are correct. Making sure samples are shipped, honouring the deadlines.
• Creating quotations in IBIS and requesting the necessary technical documentation
• Preparing full submission package for the clients (incl. pricing tables with recommended dosages, and cost, olfactive pyramids, documentation)
• Recording new customer orders in IBIS and inform the team
• Handling product service projects from client request to the final submission, making sure the deadlines are respected, and submission is conformed to client expectation
• Self-selection of Fragrances for smaller / simpler projects using the Smart Submission (SSU) tool
• Maintaining the project pipeline clean and up-to-date

Price management

• Manage annual price increases for customers using the in-house Crystal tool
• Request to Pricing team new price according to new ordered quantities
• Coordinate with various manufacturers and direct customers to implement price changes within set deadlines

Customer Communication and Support

• Redirect questions from client to the relevant internal stakeholders and ensure effective answers (RAPS, pricing, laboratories, customer care…)
• Strong collaboration with internal teams and daily follow up to address customer queries and concerns effectively
• Maintain a strong and trustful relationship with the clients, maintaining Givaudan’s perception as a best in class fragrance house

Administrative support

• Responsible for ordering supplies to maintain a well-equipped and organized workspace, taking into consideration team budget
• Supporting basic reporting tasks such as extraction of sales, margin, and project reports
• Organize with KAM client visits and logistics

Functional skills and requirements

• Fluent in French and English
• Strong communication and interpersonal skills
• Strong customer service and decision making skills
• Strong organizational skills and time management
• Detailed orientated and accurate
• Project management skills
• Problem solving skills
• Flexibility and agility
• Listening skills
• Learning agility
• Ability to deliver quality work under pressure and prioritize to meet deadlines
• Proficient with key IT applications - MS Office suite, Google workspace, Project management systems

Professional competencies

• Problem Solving / Solution Oriented
• Team player
• Customer Focus
• Demonstrates Self Awareness
• Drives Results
• Decision Quality
• Nimble Learning

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone - regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances - is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.