Outreach Coordinator

Are you a relationship-driven professional who enjoys networking, building partnerships, and helping people? Giving Home Health Care is seeking an Outreach Coordinator to drive patient growth and expand our presence throughout the Augusta, GA and Aiken, SC markets.

In this highly visible role, you will serve as a community ambassador for Giving Home Health Care, building strategic relationships with referral sources, healthcare providers, community organizations, unions, and other key stakeholders. You will play a direct role in patient acquisition and market growth by identifying opportunities, generating referrals, and guiding prospective patients through the intake process.

Responsibilities

• Develop and execute strategic outreach and business development initiatives designed to increase patient referrals, market penetration, and revenue growth.
• Build, cultivate, and maintain strong relationships with healthcare providers, unions, case managers, community organizations, and other referral sources.
• Identify and pursue opportunities to expand Giving Home Health Care's presence within the Augusta and Aiken markets.
• Act as a trusted resource for prospective patients and families, educating them on available services and guiding them through the intake and onboarding process.
• Conduct proactive outreach to potential patients and referral partners through phone calls, in-person visits, networking events, and community engagement activities.
• Maintain regular communication with patients, referral sources, and key stakeholders to ensure an exceptional experience and strong engagement.
• Represent Giving Home Health Care at community events, senior expos, health fairs, patient appreciation events, and industry networking functions.
• Partner with internal departments to ensure a seamless transition from referral to admission and ongoing patient support.
• Monitor market trends, competitive activity, and referral patterns to identify opportunities for growth.
• Track outreach activities, referral pipelines, and conversion metrics to maximize performance and return on investment.
• Build and maintain relationships with hospital systems, medical offices, and records departments to facilitate patient advocacy and timely access to services.
• Navigate healthcare approval processes and work collaboratively with internal teams to help patients access the care and support they need.

What Success Looks Like

• Consistently generates qualified patient referrals and new business opportunities.
• Builds a strong network of referral partners throughout the community.
• Expands Giving Home Health Care's visibility and reputation within the market.
• Delivers an exceptional experience for patients, families, and referral sources.
• Contributes directly to patient growth, market expansion, and overall business success.

Qualifications

• Minimum of 2-3 years of sales experience
• Proven experience in community outreach, public relations, or a similar role.
• Previous experience in healthcare outreach, marketing, or sales (home health experience is a plus).
• Excellent communication and interpersonal skills.
• Strong organizational and project management abilities.
• Proficiency in Microsoft Office Suite and social media platforms.
• Ability to work independently and as part of a team.
• Passion for community engagement and making a positive impact.
• Valid driver’s license and reliable transportation for travel within the community.