Coordinator, Customer Service
Confirmed on the employer's own hiring board on Oct 5, 2026. First seen by Alion on Sep 14, 2026.
ABOUT GLEN-GERY
Headquartered in Wyomissing, Pennsylvania, Glen-Gery Corporation is one of the largest brick manufacturers in North America. Since 1890, Glen-Gery has built a reputation for its superior service and high-quality building products that meet both innovative design challenges and demanding construction specifications. Through technology advancements and product innovations, Glen-Gery offers a diverse, premium product portfolio of more than 400 brick products that caters to the high-style needs of today’s architects, designers and homeowners. Operating as part of Brickworks North America, Glen-Gery has eight brick manufacturing facilities, 26 company-owned Supply Centers and three Design Studios, including Philadelphia, Baltimore and the global flagship location in New York City.
Glen-Gery, one of the nation’s leading brick manufacturers, is seeking a motivated and detail-oriented Customer Service Coordinator to join our team in Sergeant Bluff, IA. This is an exciting opportunity to play a key role in supporting operations and delivering exceptional service to our customers and partners.
In this role, you will serve as a central point of coordination between sales, warehouse operations, plant management, distributors, and customers-ensuring seamless communication and support. Responsibilities include providing product information, managing orders and sample requests, supporting inventory control, and resolving customer concerns.
The ideal candidate will have a strong understanding of products and inventory, enabling them to provide timely, accurate responses and deliver a high level of service to both internal teams and external customers.
DUTIES AND RESPONSIBITIES:
- Provide product availability, pricing and technical information as required
- Process orders, order changes, sample requests and shipment releases
- Prepare forecast and analysis as required
- Prepare bill of lading documents for outgoing shipments, calculate allowable weight to load on trucks, run shipping related reports
- Participate in stock takes and inventory management
- Provide solutions to product complaints
- Prepare purchase orders and maintain minimum stock requirements
- Back up other customer service/dispatcher team members
REQUIRED SKILLS/ABILITIES:
- Excellent communication, interpersonal and negotiating skills
- Good organizational, analytical and computer skills
- Ability to be a team player
- Strong problem solving/conflict resolution skills
- Knowledge of business principles, customer service, accounting, marketing, manufacturing processes & materials, inventory control, quality assurance
- Ability to support a team environment, company policies, procedures, continuous improvement
- Hands on experience working in a busy atmosphere and multitasking
- Data entry, math, and computer skills including MS Word and Excel
QUALIFICATIONS:
- Minimum 2 years customer service experience, preferably in a manufacturing environment
This job description is not intended to be all-inclusive and as such, the employee will be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.
Equal Opportunity Employer