Help Desk Administrator
Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Sep 29, 2026.
Compensation
Base salary: $55,000 – $65,000
Annual Bonus Potential: 3%
Reason for Opening
Existing Vacancy – Yes
Job Summary
Reporting to the I.T. Business Relationship Manager, the Help Desk Administrator is the first point of contact, providing support to end users related to computer software and/or hardware. The Help Desk Administrator provides basic troubleshooting and support, administers system and network access, and deploys computer equipment.
Duties & Responsibilities
Provide rapid response to plant hardware/software issues halting/slowing manufacturing processes
Act as a first point of contact and provide basic technical support for end-users’ inquiries related to computer hardware, software and telephone systems
Troubleshoot routine issues in accordance with protocols and procedures
Consult technical manuals, supplier documentation, and conduct basic diagnostics as needed
Deploy computer equipment for staff use, ensuring the proper installation and configuration of all components and software in accordance with established procedures and instructions
Identify and escalate issues to senior IT staff and vendors as appropriate
Provide excellent service by performing work in a professional, courteous and timely manner
Use Helpdesk ticketing system and maintain accurate and complete records
Maintain an inventory of IT equipment assigned to employees.
Maintain an inventory of all software installed on PCs and laptops
Monitor performance of back-ups and server-based batch processes
Administer system and network access rights and user accounts in accordance with network and security protocols and procedures
Provide coaching on the basic use of computer hardware and/or software
Collaborate with other IT staff on assigned projects and issues as required
Collaborate with other departments in approach to service delivery
Participate in IT projects as required
Qualifications & Educational Requirements
Certificate or diploma in Computer Science with a focus on computer systems technology, network administration, or a related field or equivalent experience
Strong experience using Microsoft Windows and Office products (Word, Excel, Outlook)
Ability to communicate technical information (written and verbal) to both technical and non-technical users
Customer-focused mentality; demonstrated customer service skills providing prompt and courteous support
Excellent organizational skills including strong time management, prioritization, and the ability to manage multiple priorities
A vertical skillset that encompasses problem identification, analysis, solution definition, results, and communication, with a strong attention to detail
Ability to work independently, as well as part of a collaborative team approach
Preferred:
Knowledge of:
Dell PCs and Laptops together with HP Printers
Cisco switches
Ubiquiti Wi-Fi solution
Veeam backup solution manager
Cloud server applications
SAP S4 Hana/Fiori
Cloud based Cisco telephone system
Zendesk customer support software
Tanium endpoint management software
Total Rewards
Core Total Rewards
Fully funded Group Benefits (medical, dental, vision, life insurance, dependent life, AD&D, short term disability, & long-term disability)
Group RRSP with 100% Employer Match up to 4%
Freedom to Choose, Consult +, and Telus Pharmacy Group
Employee Assistance Program
Workplace Wellness Program
Support of professional memberships/certifications
Additional Rewards
Educational Reimbursement Program
Employee Charitable Donation Program (monetary and product donations)
Employee Service & Recognition Awards
Referral Bonus Program
Summer Fridays
Employee Engagement Committee initiatives
Smart casual dress atmosphere
A unique opportunity to be a key player in a growing global organization
An innovative fast-paced culture focused on people