Payment Operations Analyst

Description

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

We are seeking a highly skilled and motivated Payment Operations Specialist with a strong technical and data-oriented background to join our Payments team. The ideal candidate will bring hands-on experience in payment flows, system behavior, and integrations, with the ability to investigate issues, analyze data, and support daily operations in a fast-paced environment.

Key Responsibilities:

• Support daily operations of payment products, ensuring smooth functionality and optimal performance.
• Investigate and resolve payment-related issues across gateways, acquirers, and payment methods.
• Analyze payment data to identify trends, anomalies, and improvement opportunities (e.g., declines, approval rates).
• Collaborate with cross-functional teams (Product, R&D, Finance, NOC) to resolve escalations and improve processes.
• Work closely with external partners (PSPs, acquirers and alternative payment providers) to ensure seamless operations and efficient issue resolution.
• Support and monitor payment integrations, including API-based flows, ensuring correct implementation and ongoing stability.
• Assist in managing payment flows, including authorization, capture, refunds, and 3DS authentication.
• Contribute to process improvements and automation initiatives to enhance efficiency.

Requirements

• At least 2+ years of hands-on experience in payment flows and payment operations (mandatory).
• Bachelor’s degree in industrial engineering, Business Administration, Economics, or a related field.
• Strong experience with SQL and Excel.
• Familiarity with payment gateways, APIs, and integration flows.
• Experience with BI tools (e.g., QlikSense) - advantage.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to work independently and manage multiple tasks in a dynamic environment.
• Excellent verbal and written communication skills