Customer Service Representative (Mid-Shit 2:30PM to 11:00PM)

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

What You Will Do *

• Communicate effectively and professionally with customers through email, phone, and other business channels.
• Receive, review, and process customer orders, RFQs, and other requirements in accordance with contractual terms and company procedures.
• Handle customer requests, including order expediting, delivery updates, order changes, and cancellations.
• Manage customer complaints and coordinate with relevant internal teams to ensure timely and effective resolution.
• Create and process credit and debit note requests related to billing adjustments, order corrections, and complaint resolution.
• Handle AOG (Aircraft on Ground) requests by coordinating with internal teams to provide timely support for urgent aircraft requirements.
• Coordinate customer requirements with Supply Chain, Shipping, Engineering, Quality, and other supporting functions.
• Manage customer shipping instructions and coordinate with logistics teams to support timely and accurate order dispatch.
• Generate and maintain Open Order Book reports based on customer requirements and internal data.
• Facilitate and support Open Order Book discussions with customers, providing accurate order status, delivery updates, and action plans.
• Monitor open orders and proactively follow up on potential delivery risks or issues.
• Maintain accurate customer and order records in relevant systems.
• Participate in process improvement and continuous improvement initiatives to enhance customer experience and operational efficiency.
• Meet or exceed customer service KPIs, quality standards, and business objectives.
• Comply with company policies, EH&S standards, and applicable procedures, and actively report hazards and unsafe conditions.
• Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.

What You Will Learn

• Develop strong analytical and problem-solving skills through customer and order management activities.
• Strengthen critical thinking and decision-making when assessing customer requirements and resolving issues.
• Analyze order, delivery, and customer data to identify trends, risks, and opportunities.
• Develop skills in reporting, data interpretation, and performance monitoring.
• Build effective cross-functional collaboration and issue-resolution skills.
• Gain knowledge of aerospace customer service, order management, and supply chain processes.
• Qualifications You Must Have *
• 1-2 years of experience in customer service, order management, supply chain, or a related role.
• Strong written and verbal communication skills.
• Strong analytical, critical-thinking, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work effectively with cross-functional teams and handle urgent customer requirements.
• Customer-focused mindset with strong follow-through and accountability.

Qualifications We Prefer

• Bachelor’s degree in Business, Management, or a related field.
• Proficient in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, formulas, and basic Excel Macros/VBA.
• Ability to work effectively in a fast-paced, high-pressure environment while maintaining accuracy and professionalism.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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