Project Manager

Job title: Project Manager

Reporting to: Operations Team Lead

Location: APAC

Type of employment: Full-time

Experience: 3+ years of experience in a Project Management environment in a Language Service Provider

Who We Are

Global Lingo is a fast-growing professional Language Service Provider, with a global footprint featuring offices spanning the UK (Global HQ), Romania, Egypt, Singapore, Australia, Guatemala and the USA. We are committed to be a caring, open and inclusive company - we are an ambitious business but with a family culture. We are agile and have a can-do attitude, which puts service and quality at the absolute forefront. At Global Lingo we are passionate individuals who love what we do. We believe in continuous learning, personal development and always strive to deliver excellent customer service.

Role Competences & Values

For this role, we look for dedicated individuals with high-quality expertise and a passion for language services. You will manage all Localization services projects to a range of global clients, ensuring excellent customer service, ongoing client satisfaction and supporting Global Lingo in maximizing share of wallet.

The ideal candidate should be fluent in English and have both excellent written and verbal communication skills. You are able to work independently and manage clients' expectations for all projects. You will ensure that quality, delivery and budget requirements are met and exceeded, i.e. not just ensure margin, delivery on time and quality, but strive to improve costs efficiency. You will make sure that clients are kept fully informed as to the progress, position and financial status of their projects. You will work closely with multiple departments to ensure good communication across team members and quality service.

Make your passion your career! If you are constantly up for challenge, with the ability to juggle multiple projects and priorities simultaneously in a fast-paced environment, Global Lingo is a fit for you!

Overview

We are looking for a highly experienced Project Manager with strong client-facing skills who can manage strategic accounts across marketing, e-commerce, and localization projects. The successful candidate should be comfortable working with senior stakeholders, handling high-profile clients, and building long-term relationships while ensuring excellent project delivery.

Key Responsibilities

• Manage a portfolio of clients across marketing, e-commerce, and localization projects.
• Act as the main point of contact for clients, ensuring exceptional service and clear communication.
• Manage projects end-to-end, coordinating internal teams and external resources to deliver projects on time, within scope, and within budget.
• Build and maintain strong relationships with key stakeholders and high-level clients.
• Proactively identify and resolve project issues and risks.
• Support team members in project management and delivery activities.
• Work closely with Resourcing and Quality Assurance on recruitment and onboarding of resources.
• Seek regular client feedback and identify opportunities to improve service quality and client satisfaction.
• Meet profitability targets and identify opportunities for increased efficiency and revenue growth.
• Achieve organizational goals while upholding standards and best practices.

Success Criteria

• Successfully manage multiple client accounts while maintaining high levels of client satisfaction.
• Deliver projects on time, within budget, and to the required quality standards.
• Demonstrate excellent stakeholder management and communication skills.
• Build strong relationships with internal and external stakeholders.
• Thrive in a fast-paced environment and remain calm under pressure.
• Show a proactive, solutions-oriented approach and continuously seek improvements.
• Use Microsoft Office, CAT tools, and relevant business applications effectively.

Why Global Lingo

Global Lingo is certified with Great Place To Work, where 90% of employees at Global Lingo say it is a great place to work compared to 57% of employees at a typical U.S.-based company. 100% of our employees agree that:

• Management is approachable, easy to talk with.
• I am given the resources and equipment to do my job.
• Management shows appreciation for good work and extra effort.
• Management recognizes honest mistakes as part of doing business.
• We celebrate people who try new and better ways of doing things, regardless of the outcome.

In 2023 we were also awarded the Best Employers in Localisation Awards (BELA) 'Best Language Service Provider for Career Progression' award. BELA works to celebrate the very best employers within the Language Services industry from around the world.

Global Lingo is an Equal Opportunity Employer and considers all applicants based on their skills, experience, and qualifications, without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, pregnancy or parental status, military/veteran status, genetic information, sexual orientation, gender identity, disability, or any other characteristic protected by applicable law.

At Global Lingo, we are committed to fostering an inclusive and supportive workplace where respect, integrity, collaboration, customer focus, and innovation are valued and encouraged.

Please also be aware that Global Lingo never charges candidates any fees at any stage of the recruitment process. Applicants are not required to make any payments in connection with their application, interviews, onboarding, equipment, training, or employment. If you are asked to pay a fee or purchase products or services as part of a job application claiming to be from Global Lingo, please treat it as fraudulent and report it to us immediately.