Partnerships Manager BT

Accepting applications until:

Job Description

Your Role: Partnerships Manager, BT

Global manages Outdoor advertising environments on behalf of our partners and transport networks, including Transport for London, bus, roadside, rail and airport locations. You will play a key role in managing our Outdoor advertising partnership with BT, the UK telecommunications provider. This will include identifying suitable locations for our expanding Street Hub estate - digital street furniture that combine connectivity, advertising and other services - while ensuring we meet our day-to-day contractual commitments.

As a Partnerships Manager, BT at Global, you’ll act as the day-to-day link between BT, Global and the internal teams responsible for delivering the contract and managing the outdoor advertising estate. You’ll coordinate people, information and activity to help new advertising sites progress smoothly.

Working closely with the Head of Partnerships, BT, you’ll support the effective commercial management of the BT estate and help ensure BT receives a consistently high-quality service.

Key Responsibilities

• Partnership and account management (35%): Build a trusted day-to-day relationship with BT; championing their priorities internally. Support partnership meetings, provide performance updates, track actions, complete required reporting, and monitor agreed service levels, KPIs and governance commitments.

• Street Hub site selection and delivery coordination (35%): Coordinate the early stage of finding and assessing suitable locations for Street Hub units. Lead location review meetings; record feedback, practical constraints, risks and next steps, and keep key stakeholders updated. Support the handover of agreed locations into the formal planning process and engage with local councils to help applications progress smoothly.

• Estate information and operational support (30%): Keep accurate records of estate assets and site progress in Global and BT systems, including Fusion (Global’s asset management system) and Sitetracker (BT’s site tracking system). Work with BT’s incident management service desk, field teams and Global operational teams to log faults, track incidents through to resolution, and communicate any impact on booked advertising. Support improvements to ways of working, reporting and information management

What You’ll Love About This Role

• Think Big: Look for practical ways to improve the site selection process and strengthen the long-term BT partnership

• Own It: Take responsibility for accurate information, clear follow-through and a positive experience for BT and internal teams

• Keep it Simple: Make complex site, contract and operational information clear, useful and easy to act on

• Better Together: Bring people together across Global and with external partners, creating shared understanding and momentum

What Success Looks Like

In your first few months, you’ll have:

• Built strong working relationships with BT and the Global teams supporting the account

• Understood the BT contract, key commitments and how the partnership is measured

• Developed a clear understanding of Street Hub: how locations are assessed, approved and handed over for delivery

• Become confident using the systems and trackers that record site and asset information, keeping data accurate and up to date

• Established productive relationships with local authorities, consultants and delivery partners

• Prepared clear updates for partnership meetings and identified risks or issues early, with appropriate actions.

What You’ll Need

• Relationship building: Able to create positive, professional relationships with partners, colleagues and external contractors

• Communication: Clear and confident in writing and conversation, able to explain information simply and adapt for different audiences

• Organisation: Comfortable managing several priorities, keeping reliable records and meeting deadlines

• Commercial awareness: Understands how service quality, asset availability and delivery affect a customer relationship and business performance

• Problem solving: Takes a practical, calm approach to resolving issues; uses good judgement and knows when to ask for support or escalate

• Data and systems: Confident using Excel, PowerPoint and reporting tools, with the ability to learn new systems quickly

• Relevant experience: Experience in account management, project coordination, property or estate management, infrastructure, telecommunications, local government, media or a similar environment is helpful. Outdoor advertising experience is not essential.