Technical Customer Support 2

Responsibilities:

• In a customer service call center setting, resolve end-user issues through step by stepinstructions related to hardware, softwareand networking support.

• Field incoming support requests submittedthrough phone calls, emails, or on-linechat rooms.

• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.

• Schedule and complete installations of Global Payments products.

• Stay current with all equipment options, featuresand functions as it relates to the vendor/product.

• Meet or exceed production, quality, and attendance objectivesof the department.

• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.

• Provide tier 2 support for products released to Customer Service

• Other duties as required by business conditions or as assigned.

Education:

• High school education

Experience, Knowledge and Skills:

• At least 1 year experience providing technical support to end users.

• Fundamental knowledge of the overallBankcard Industry.

• Ability to work rapidly, independentlyand accurately under pressure to meet departmental goals.

• Knowledgeableof company policies, procedures, productsand services. Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.

• Working knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solvingskills and attention to detail.