Technical Support Engineer, eCommerce

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a ECommerce Technical Support Engineer to join

our ever evolving Ecommerce team and help shape the future of global commerce.

What you’ll own

Product / Technical:

• Technical support on Digital Commerce and Internet Payment Gateway.

• Facilitate Client development testing with set up of sandbox accounts, technical documentation, sample code and coding support. Provide guidance to the client during testing and pre-launch activities.

• Provide technical support / troubleshooting to the production merchants.

Consulting / Process / People:

• Manage communications and escalations with the merchants, as well as with internal organizations within Global Payments.

What you’ll bring

• Degree in IT or other related disciplines.

• 1 year working experience (fresh graduates will also be considered) within Merchant technical services or Technical Support role.

• Understanding of web technologies, including the HTTP protocol and TCP/IP.

• Experience with mobile operating systems, such as Android and iOS, is a strong plus. Experience with relational databases is preferred.

• Experience with web technologies, development languages and environments, including 1 or more of the following: NodesJS, Java JSP, Ruby, Python, VB, .Net, MySQL, SQL Server, PHP, ASP, Windows Servers, Unix/Linux, XML, SOAP, REST. Ability to write scripts and using POSTMAN is a strong plus.

It’s a bonus if you have

• Fluency (oral and written) in Chinese and English. Additional language(s) are highly valued.

• Ability to acquire payment gateway products and technical knowledge quickly.

• Adaptive to working in a MNC environment focus on Asia-Pacific.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].